Court Maintenance Technician

# Court Maintenance Technician Hope Valley Country Club - Durham, NC 27707## Overview Salary Range $17.00 - $19.00 Hourly Position Type Full-Time (More than 30 hours a week)## Description Whether it is improving a club’s profitability, providing great customer service, improving course conditions, or improving a customer or fellow associates day through small acts of kindness, we make a difference.  

As a member of the Bobby Jones Links family, we empower you to make a difference as well.

Core values are the essential and enduring tenets of Bobby Jones Links. They are the glue that holds us together and will stand the test of time, permeating everything we do in our pursuit to
* make a difference*.As a team, we are able to accomplish something collectively that we can’t accomplish separately. As a member of the Bobby Jones Links family, we expect you to
* make a difference
* as well. If you do, you’ll succeed remarkably.
** OUR CORE VALUES
** What follows are characteristics – the core values - of the people who succeed at Bobby Jones Links.
1.
** FLY THE FLAG
*** Firmly believe in what we are doing
* Fight for the greater good of Bobby Jones Links
* Are loyal to our team at all times
1.
** REALLY GOOD AT WHAT WE DO
*** Know and do our job really well
* Follow Bobby Jones Links’ systems, policies, procedures, etc.
1.
** DRIVEN
* ** Do whatever it takes to get the job done
* Are ambitious and want to grow
1.
** DEDICATED TO SERVICE
*** Offer outstanding, “do whatever it takes”, customer service
* Contribute to the community and the well-being of fellow associates
1.
** WILLING TO LEARN
*** Understand that leaders are learners
* Are always learning how to do our job better and improve as individuals
** THE THREE GOLDEN RULES OF SERVICE EXCELLENCE
*** We offer a warm welcome.
* We fulfill the expressed and unexpressed needs of our customers.
* We provide a fond farewell.
** OUR SERVICE STANDARDS
** 1. “Yes, is the answer.  What is your question?”2. We regularly surprise and delight our customers.
3. When a customer says, “thank you,” we always respond genuinely with “my pleasure.”4. We read our customers, focusing on their pace and specific situation to deliver a more personalized service.
5. We use our customers’ names whenever possible to deliver a more personalized experience.
6. We make eye contact first with each customer within eyesight, while sharing a smile, speaking enthusiastically and connecting personally.  We believe in interactions, not transactions.
7. We use elevated service language to create a memorable experience for our customers.  We use phrases such as “good morning” and “good afternoon” instead of “hi”.8. We answer the phone in three rings or less with a smile in our voice.  We identify ourselves and ask, “how may I serve you?”9. We are empowered to take care of any customer situation that arises.  

We solve issues quickly and go above and beyond to create member satisfaction.
10. Rather than pointing, we escort customers towards their destination until they are comfortable with the directions.
11. We make a difference in our customers’ day.  We go above and beyond to impact their lives a in positive way.
12. Service excellence is a team effort.  We step out of our usual duties to assist our teammates.
13. We create a positive and supportive team work environment, treating each other with respect and dignity.
14. We are responsible to report and correct defects or problems before they affect the customer. We deliver product and service excellence.
15. Our attire and demeanor reflect positively on our club and brand.
16. We respond to customer and associate requests in a timely manner. We answer customer emails and voice mails within 24 hours.
17. We are Bobby Jones too.  Be positive both inside and out of the workplace and honor his character and legacy.

Job Summary:

The Tennis Court Maintenance Technician is responsible for the upkeep and maintenance of the tennis courts, ensuring they are safe, clean, and in optimal condition for use. This role involves routine inspections, cleaning, minor repairs, and general maintenance tasks to preserve the quality and appearance of the tennis courts.
** Key…