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Hybrid Customer Service Team Lead – Impact & Growth

Job in Durham, Durham County, North Carolina, 27703, USA
Listing for: GRAIL
Full Time, Part Time position
Listed on 2026-08-03
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Client Relationship Management
  • Management
    Client Relationship Management
Salary/Wage Range or Industry Benchmark: 80000 - 106000 USD Yearly USD 80000.00 106000.00 YEAR
Job Description & How to Apply Below

GRAIL is seeking a Supervisor, Customer Service for its Durham, NC office. The role leads a team of customer service coordinators to ensure timely and high-quality support, coaching staff, and driving continuous service improvements.

The position offers a flexible work arrangement with a minimum on-site requirement of 24 hours per week, coordinated with the manager. The role requires a bachelor's degree and 5+ years in customer service, including 1–2 years in leadership, and travel up to 5%.

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