Member Services Attendant - Part time

Member Services Attendant - Part Time

Work Arrangement:
On-Site

Requisition Number: 267809 Regular or Temporary:
Regular

Location:

Durham, NC, US, 27710 Personnel Area: CENTRAL ADMIN MANAGEMENT CTR

Member Services Attendant Be You. At Duke, we value the individuality, professionalism, and service mindset each team member brings to our community. As a Member Services Attendant (Part-Time Staff), you'll play a key role in creating a welcoming, inclusive, and supportive environment for students, faculty, staff, alumni, and community members who engage with Duke Recreation & Physical Education. You'll serve as a trusted front-line representative, helping members navigate services while upholding Duke's commitment to excellence and belonging.

Be Bold. This role is ideal for someone who enjoys working in a dynamic, customer-focused environment and takes pride in delivering accurate, friendly, and efficient service. You'll contribute directly to the day-to-day success of membership operations while supporting outreach and engagement efforts across the Duke community.

What You'll Do:

• Support the Assistant Director of Memberships with administrative and operational tasks related to membership management.
• Provide front-line customer service, assisting members with benefits, inquiries, purchases, renewals, and account support.
• Accurately process payments, refunds, and account adjustments in alignment with departmental procedures.
• Troubleshoot access and account issues, coordinating with IT, Guest Services, and facility staff as needed.
• Maintain accurate digital and paper records while ensuring data privacy and compliance with departmental standards.
• Assist with membership reporting, outreach initiatives, tabling opportunities, and retention efforts.
• Uphold Duke Recreation & Physical Education's customer service, professionalism, and inclusion standards in every interaction.

What You'll Bring:

• Excellent customer service and communication skills; prior experience in a service or administrative setting is preferred.
• Strong attention to detail with the ability to manage multiple priorities and follow established protocols.
• Comfort using computer systems, membership software, and mobile applications (Fusion experience preferred).
• Demonstrated professionalism, reliability, and discretion when handling sensitive member information.
• Ability to collaborate effectively with students, faculty, staff, alumni, community members, and campus partners.

Choose Duke. Duke Recreation & Physical Education is part of a world-class university committed to well-being, engagement, and inclusion. As a Member Services Attendant, you'll gain valuable experience in customer service, operations, and community engagement—while supporting a mission-driven organization that prioritizes people, purpose, and growth.

Ready to Make a Difference? Apply today and help create exceptional experiences for the Duke community—every interaction, every day.