Hybrid Customer Care Case Manager - Tech Escalations
Job in
Durham, Durham County, North Carolina, 27703, USA
Listed on 2026-08-09
Listing for:
Lenovo
Full Time
position Listed on 2026-08-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Lenovo is seeking a Customer Care Case Manager to join the Solution and Services Group. The ideal candidate will use strong technical skills and superior communications to resolve escalated customer issues with diplomacy and urgency.
This role requires 3+ years in customer product quality resolution and 2+ years in customer care, including phone and email interactions, with 1+ year of PC technology problem solving. Lenovo supports a hybrid work model with three days in the office.
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