Guest Services Specialist - Front Desk & Guest Experience
Job in
Durham, Durham County, North Carolina, 27703, USA
Listed on 2026-08-13
Listing for:
Sonesta Hotels
Full Time
position Listed on 2026-08-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, English Customer Service, Bilingual -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
Sonesta International Hotels is seeking a Guest Services Agent to join our front desk team. The GSA serves as the primary point of contact for guests, handling check-ins/outs, information requests, and front desk technology systems during shifts.
You will embody the Sonesta service standards and help drive guest satisfaction across your shift. The role involves registering guests, processing transactions, answering inquiries, and coordinating with other departments.
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