Lead Veterinary Front Desk & Service Leader
Job in
Durham, Durham County, North Carolina, 27703, USA
Listed on 2026-08-22
Listing for:
Southpoint Animal Hospital, LLC
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Service Rep
Job Description & How to Apply Below
Southpoint Animal Hospital, LLC in Durham, NC is hiring a Lead Customer Service Representative (Lead CSR) to guide the front desk team and ensure exceptional client experiences. You will supervise daily operations, coach CSRs, and serve as the primary escalation point for client concerns and workflow issues.
The role emphasizes collaboration with clinicians and leadership to maintain service standards, scheduling accuracy, and a positive, client-focused culture in a high-performing hospital.
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