Customer Order Specialist Onsite​/Offsite

Job Overview

We are seeking a detail-oriented and customer-focused Customer Order Specialist to manage customer orders from initial request through completion. This role involves communicating with customers, entering and processing orders, coordinating with internal teams, and ensuring orders are accurate and handled in a timely manner. The position may be performed on-site or off-site
, depending on business needs.

• Receive, review, and process customer orders through phone, email, online systems, or other channels.
• Enter customer orders accurately into company systems.
• Verify product, service, pricing, quantity, shipping, and customer information.
• Respond to customer questions regarding orders, availability, delivery, and status.
• Monitor orders and provide customers with timely updates.
• Coordinate with sales, operations, inventory, shipping, and other departments to ensure orders are completed correctly.
• Identify and resolve order discrepancies, delays, or missing information.
• Process order changes, cancellations, returns, and related customer requests according to company policies.
• Maintain accurate order records, customer information, and transaction documentation.
• Follow up on pending or incomplete orders.
• Communicate with customers regarding estimated delivery or service completion dates.
• Escalate complex order issues to the appropriate supervisor or department.
• Maintain confidentiality of customer and company information.
• Assist with reports, data entry, and other administrative tasks as needed.
• Provide professional and courteous customer service throughout the order process.

• High school diploma or equivalent preferred.
• Previous experience in customer service, order processing, sales support, administration, or a related field is a plus.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Comfortable using computers, email, spreadsheets, order-entry systems, and CRM software.
• Ability to manage multiple orders and priorities in a fast-paced environment.
• Strong problem-solving and follow-up skills.
• Ability to work independently and as part of a team.
• Reliable internet connection and suitable workspace required for off-site work.