Guest Services Representative

Guest Services Representative (Fulltime)

Location:

Novant Health Brunswick Medical Center

Schedule:

Monday - Friday | 11:30 AM - 8:00 PM

• Meaningful Impact:
  Be the first point of contact, setting the tone for an exceptional patient and guest experience
• Collaborative Environment:
  Join a team that values service excellence, compassion, and mutual respect
• Professional Growth:
  Build your knowledge of hospital services and develop valuable customer service skills
• Inclusive Culture:
  Thrive in a workplace committed to diversity, equity, and inclusion

• Serve as the initial welcoming presence at the main hospital entrance
• Provide clear directions and communicate hospital guidelines and policies effectively
• Manage visitor control and maintain oversight of assigned areas to ensure safety
• Respond promptly to guest concerns and provide immediate service recovery as needed
• Perform various clerical duties to support hospital operations
• Maintain comprehensive knowledge of hospital services and resources to assist guests confidently

• Education:
  
  High School Diploma or GED, required.
• Experience:
  
  One to two years of customer service experience, preferably in a healthcare setting, preferred.
• Licensure/Certification:
  Valid state drivers license at facilities where Valet assistance may be needed, required.
• Additional Skills (required):
  Presents self in a professional manner and possesses strong customer services skills. Ability to converse with people of diverse backgrounds and all levels of authority. Must be detail-oriented and demonstrate problem solving and critical thinking skills. Ability to function independently with minimal supervision and as part of a team. Must demonstrate flexibility and adaptability to changing priorities in a fast-paced environment.
  
  Must possess excellent organizational and time-management skills. Able to use de-escalation techniques to maintain a safe environment. Must be familiar with Microsoft Office and have proficient typing skills.
• Additional Skills (preferred):
  Be a current notary public or be willing to become a notary, if needed.

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