Dental Office Support Specialist

We're hiring a Payment Posting and Office Support Specialist for our centralized dental revenue cycle management (RCM) Hub. You'll split your week between running the Hub's on-site operations (mail, checks, faxes, scanning) and posting insurance payments in Open Dental for your own group of dental practices. About 90% of our payments arrive electronically, so mail volume varies week to week.

On-site Hub operations (Monday, Wednesday, Friday):

• Pick up mail from the local post office twice a week
• Sort incoming mail, insurance checks, EOBs, and correspondence by practice
• Process virtual credit card (VCC) payments received by fax
• Flag time-sensitive and payment-related items
• Scan and distribute paper documents to remote RCM team members
• Keep physical and electronic records organized and HIPAA compliant

Payment posting (every day, after Hub tasks are current):

• Post insurance payments in Open Dental from EFTs, ERAs, paper checks, and VCCs
• Review EOBs and ERAs so adjustments, write-offs, and patient responsibility post correctly
• Match payment documentation to deposits and patient accounts
• Research discrepancies and missing information until resolved
• Keep your assigned practices current and free of backlog

• Dental office, dental billing, insurance, RCM, or payment posting experience
• Familiarity with dental EOBs, ERAs, insurance adjustments, and patient responsibility
• Strong organization and attention to detail
• Comfortable managing digital documents and working across multiple software systems
• Able to work independently and keep recurring tasks on schedule without reminders

Preferred:
Open Dental, DentalXChange, Vyne, Google Workspace

• Full-time, 40 hours per week
• Hybrid: in office Monday, Wednesday, and Friday; remote Tuesday and Thursday

• Comps is based on experience
• Health, dental, and vision insurance
• 401(k)
• Paid time off and paid holidays
• Disability, life, and supplemental insurance