Seasonal Educator

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The Duke Lemur Center (DLC) is part of Duke University and houses the largest and most diverse collection of lemurs found outside of Madagascar. Situated on 100 acres, the DLC is a living laboratory that conducts non-invasive research and is open to the public as part of its outreach mission. The DLC also is a conservation organization conducting more than 30 years of in situ field work aimed at protecting the flora and fauna of Madagascar.

BASIC FUNCTIONS:
The Seasonal Educator provides tours and other public programming for the Duke Lemur Center during the spring and summer busy season. This is a part-time seasonal position.

PRIMARY

JOB DUTIES AND RESPONSIBILITIES:

• Lead tours and other educational programs with groups varying in size from small groups to large crowds; includes General Tours, Field Trips, and Walking with Lemurs tours
• Provide engaging educational experiences for visitors of all ages and educational backgrounds – must work well with children as well as adults
• Ensure guests follow behavioral expectations and guidelines while on programs and/or tours, maintaining guest and animal safety
• Cover gift shop responsibilities including facilitation of point-of-sale transactions, greeting guests at front desk, and phone interactions
• Perform tasks to prepare for tour programming, such as setting up tour path areas, preparing lemur food items, and sanitizing enrichment structures
• Maintain a welcoming, professional, and efficient gift shop and tour environment
• Resolve any potential guest concerns or issues quickly, positively, and effectively, and escalate to full-time education staff for assistance as needed
• Complete additional responsibilities as assigned by the Education Programs Manager or other full-time Education Staff

B. Secondary Responsibilities

• Support full-time education staff through coverage of duties such as incoming calls, general emails, voicemails, and handling drop-in guests
• Assist full-time education staff with tour and program review and development
• Restock gift shop merchandise and assist with inventory checks
• Act as an ambassador for the Lemur Center in outreach programs and events, strengthening existing relationships within Duke University and the surrounding community

This is a part-time seasonal position with weekly hours typically ranging from 10–25. Exact weekly Seasonal Educator schedules will be determined based on applicant pool and candidate availability. The following are examples of likely shift days and times (applicants with full weekend availability will be prioritized):

• Mondays 8:30am – 2pm
• Wednesdays 8:30am – 2pm
• Thursdays 8:30am – 2pm
• Thursdays 2pm – 7:30pm
• Fridays 8:30am – 2pm
• Fridays 2pm – 7:30pm
• Saturdays 8:30am – 12:30pm
• Sundays 8:30am – 12:30pm

This is a part-time seasonal position, working an average of 15-20 hours/week. This position typically runs from April – September, though there may be a possibility of starting earlier in March or extending for additional hours during the off-season in October – December. Training schedule prior to May will have flexibility in terms of shifts dates and times. Weekly schedule from May – September will remain consistent.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification, and do not serve as an exhaustive list of all duties and responsibilities to be performed in this position.

QUALIFICATIONS:

• Relevant educational programming experience a strong plus
• Retail experience a plus
• Spanish or other secondary language skills a plus
• Familiarity with Duke/Durham and/or existing professional relationships within that community a plus

PHYSICAL REQUIREMENTS

• Working in outdoor environments in all-weather situations
• Ability to…