Student Services Officer

Student Services Officer

The Student Services Officer (SSO) will support the Duke Global Health Institute (DGHI) educational mission within Duke University. DGHI offers an undergraduate major and minor, a two-year and accelerated Master of Science of Global Health (MS-GH) degree, plus a graduate certificate and a doctoral scholars program. Global Health students, staff, and faculty are committed to seeking health equity for vulnerable groups and individuals around the world.

The SSO position focuses on undergraduate and graduate student advising, supporting student research, and institutional educational exchange. The SSO position will work alongside other DGHI education staff to support students, staff and faculty, and facilitate administrative processes across all degree programs.

Position

Description:

The person in this role has primary responsibilities across the undergraduate Global Health major and minor, the 4+1 Accelerated MSGH program and provides additional support to the MSGH program, the graduate GH certificate and other education program initiatives as needed. Responsibilities include performing various tasks within these programs to support their goals and objectives, including:

• Program Administration (15%)
• Advising and Student Services (75%)
• Communications and Marketing (5%)
• General (5%)

Minimum Requirements:

Work requires communications, planning and organizational skills generally acquired through completion of 2-3 years of experience and a bachelor's degree program. Master's degree is preferred. Experience A strong candidate will have previous experience in academic advising or student affairs. A background in global health, international education or experience in an international setting is also preferred. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

Preferred Qualifications:

The DGHI Education team seeks candidates with the following skills:
Previous advising, student services, or higher education experience Excellent written and verbal communications skills Ability to manage multiple projects while providing outstanding customer service Excellent organizational skills, high attention to detail, strong follow-through Capacity to work with students from diverse backgrounds Ability to manage priorities and meet assigned deadlines Adapts easily to change and diversity as required in day-to-day duties, works well within a team-oriented environment Strong skills in Microsoft Office Suite;
Canvas, e-mail software; social media platforms

Choose Duke. Join our award-winning team and be part of an inclusive culture that values excellence, innovation, and discovery. Duke University is consistently ranked among the top universities worldwide and is renowned for its cutting-edge research across disciplines. Beyond the engaging work, you'll also benefit from Duke's competitive benefits package, including health insurance plans, generous paid time off, retirement programs with employer contributions, tuition assistance for employees and their children, and more.

Screening of Applications:
Screening continues until the position is filled. For best consideration, apply by June 15th, 2026. Anticipated Pay Range:
Duke University provides an annual base salary range for this position as USD $47,940.00 to USD $75,990.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.