University Library Technician - Access Services

Position Details

Classification Information

University Library Technician

Non-Exempt

13100

Join the Ramily! Winston-Salem State University ( WSSU ) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina’s only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education ( ACE ). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities.

Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence. Situated in Winston-Salem, North Carolina—known as the city of Arts and innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn. Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:

• UNC System Employee Benefits Central
• UNC System Retirement Benefits
• WSSU Holiday Schedule
• WSSU Discounts and Perks

Winston-Salem State University is looking for a University Library Technician. This position provides access services assistance and oversight during daytime library hours, 7:30am-4:30pm. The role of this position is to maintain the services at the circulation desk, including, checking in and out material, maintaining the textbook collection, supervising student assistants, and shelving books. This position works Monday through Friday with some occasional Saturday work.

• Provide customer service to students, faculty, staff, and the general public
• Actively listen to the needs of the patrons and determine how best to assist them
• Act as one of the first points of contact with patrons in the library
• Check material in and out to patrons
• Connect patrons with additional materials or services when needed.
• Utilize the library’s catalog to provide services to patrons, and utilize the fulfillment modules of the library’s system
• Troubleshoot copiers, printers, and scanners
• Communicate the needs of the patrons with other staff members in order to find materials or complete research
• Explain procedures for how to obtain materials both within the university library and from other resources
• Oversee student workers, plan their work and shfits
• Organize the ciruclation desk during the evening hours
• Provide management with detail reports of circulation desk needs

C. G. O’Kelly Library is a campus leader in advancing discovery and learning for the Winston-Salem State University community. Guided by the University’s strategic plan, the library enhances student and faculty success by providing access to distinctive content while fostering support and spacing for intellectual connectivity. Under the direction of new leadership at O’Kelly Library, we are proud to announce the openings for University Library Technicians.

Position Number 115115

Competency Level Contributing

Working Position Title University Library Technician
- Access Services

Building and Room No. C.G. O’Kelly Library

Work Hours:

From [time] to [time] on [days] of [week] 7:30am-4:30pm Monday through Friday with some Saturday coverage 10:00am-5:00pm

Hours per week 40

Months per year 12

Appointment Type Permanent Full-Time

If Time Limited. No

Appointment Length. DHR Assigned Fields

FTE 1

Position required to work during periods of adverse weather or other emergencies Not…