Marketing Operations Specialist- Hybrid

Marketing Operations Specialist

Remote-First | Early-Career Opportunity | AI-First Environment

Do you enjoy uncovering why two reports do not match, why a campaign suddenly stopped generating quality leads, or how a repetitive process could be improved using AI and automation?

Basement Kings USA is seeking a technically curious, analytical, and highly organized Marketing Operations Specialist to connect leadership, advertising agencies, marketing platforms, customer data, and multiple operating brands. This is not a social-media or content-creation position. The role focuses on making sure marketing operations work effectively through paid-media oversight, data analysis, tracking, agency accountability, and AI-enabled process improvement.

Reports To:

Chief Marketing Officer

Location:

Remote in Durham, NC

Schedule:

Monday-Friday, 8:00am-6:00pm EST

Compensation: $62,000-$72,000 per year, depending on experience

Travel:
Occasional business travel may be required

Paid-Media Performance

Work directly in Google Ads and other paid-media platforms while also overseeing agency-managed accounts. Review campaign structure, bids, budgets, keywords, competition, conversion data, ad quality, and automated bidding to evaluate performance and ask informed questions.

Data, Customer Insights & Measurement

Analyze and reconcile information across advertising platforms, call tracking, analytics, CRM data, internal reports, and agency reporting. Research discrepancies, identify patterns in lead quality and customer behavior, and turn findings into recommended tests, operational changes, or budget decisions.

Agency & Marketing Operations

Coordinate with paid-media and SEO agencies, document commitments, confirm completed work, and follow open items through resolution. Support platform access, invoices, billing questions, vendor administration, and operating documentation.

Tracking & Systems

Monitor connections between systems such as Call Rail, GA4, Google Ads, Zapier, and Service Titan. Spot broken tracking, unreliable conversion data, duplicate records, or incomplete data that could affect campaign performance and automated bidding.

AI & Automation

Use AI to build or meaningfully improve workflows, automations, agents, lightweight applications, scripts, reporting processes, or other repeatable systems. AI output must be verified, with the employee remaining accountable for accuracy and final results.

• 2-3 years of related experience in marketing operations, paid media, analytics, business operations, or a combination of these areas.
• Hands-on experience with Google Ads or a comparable paid-media platform and working knowledge of PPC/paid-search mechanics.
• Strong spreadsheet skills, including pivot tables, lookups, formulas, data cleaning, and reconciliation.
• Experience building or improving an AI-enabled workflow, automation, agent, application, script, or repeatable process.
• Strong analytical judgment, attention to detail, organization, follow-through, and the ability to research conflicting data.
• Clear written communication and confidence working with agencies, vendors, leadership, and internal partners.
• Ability to work independently, learn new systems quickly, and remain accountable in a remote-first environment.

Experience with any of these systems is valuable but hand s-on experience and demonstrated problem-solving ability matter more than knowing every platform or holding certifications

• GA4,
• Call Rail
• Service Titan
• Zapier
• Google Business Profile
• Google Ads Manager Accounts
• Local Services Ads
• Meta Ads
• APIs, SQL, Google Apps Script, BI tools
• No-code or AI-assisted development platforms
• Home-services, construction, franchise, or multi-location marketing .