Field Services Rep

Job Summary

Under supervision, implement the Medline ReNewal Reprocessing Program to help ensure client staff acceptance and follow-through with procedures.

• Oversee preparation and shipment of materials, ensuring proper labeling and organization.
• Identify reprocessable items and recommend cost‑saving opportunities.
• Provide on‑site support, addressing workflow issues and assisting with process improvements.
• Educate and train staff on program benefits and best practices through group sessions and one‑on‑one discussions.
• Support training initiatives using digital tools and reporting platforms to share performance insights.
• Conduct scheduled facility visits, assist with onboarding, and gather feedback to enhance program effectiveness.

• High school diploma or equivalent.
• Current valid driver’s license, vehicle insurance, clean driving record, and ability to travel in own vehicle to designated facilities when within driving distance.
• Credentialing/hospital certification to access assigned facilities.

• At least 1 year of experience in a hospital or operating room setting.
• Experience communicating technical information to non‑technical audiences.
• Experience providing customer service to internal and external customers, meeting quality standards and evaluating customer satisfaction.
• Experience accomplishing tasks in an optimum order based on time, importance or other criteria.
• Ability to lift at least 30 lbs.
• Willingness to work extended and/or odd or on‑call hours as business needs dictate.
• Travel up to 80% of the time for business purposes (within state and out of state).

The anticipated salary range for this position: $19.75 - $28.75 Hourly. The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.