Field Training Specialist - House Cleaning Company

Field Training Specialist - House Cleaning Company About the Company

Freshen Your Nest is an award-winning professional residential cleaning company serving Gloucester and Camden counties in South Jersey. We provide high-quality home cleaning services focused on consistency, customer care, and long-term client relationships.

Our culture values reliability, professionalism, leadership, growth, and pride in completed work. We operate with structured systems, clear standards, and a positive, people-first environment designed to help team members grow into long-term successful careers.

Freshen Your Nest believes in developing people from within. Our Field Training Specialists play a critical role in shaping technician confidence, consistency, and leadership development throughout the organization.

This is a working trainer position. Field Training Specialists actively clean homes alongside trainees while providing coaching, instruction, quality feedback, and performance development.

Freshen Your Nest is seeking a Field Training Specialist to train, coach, and develop our cleaning technicians in the field. This position focuses on onboarding new team members, quality inspections, performance coaching, and helping technicians achieve company standards while delivering an exceptional client experience.

The Field Training Specialist is responsible for training, mentoring, and developing new and existing technicians while reinforcing Freshen Your Nest quality, timing, and professionalism standards.

This role requires emotional steadiness, leadership through encouragement, and the ability to teach systems clearly and consistently in both field and classroom-style environments.

Field Training Specialists are trusted to model company standards while helping technicians build confidence, accountability, independence, and pride in their work.

• Train and onboard new technicians using FYN methods and procedures
• Reinforce quality standards, timing systems, and Fresh Touch details
• Provide real-time field coaching and performance feedback
• Support technicians through encouragement, accountability, and consistency
• Conduct trainee evaluations and progress check-ins
• Partner with leadership to improve SOPs, training systems, and checklists
• Reinforce safety procedures, professionalism, and product knowledge
• Model positive communication with clients and team members
• Support team morale and leadership culture in the field
• Maintain reliable attendance and schedule consistency

• Trainee progression and graduation success rates
• Technician quality consistency and improvement
• Training completion and accountability follow-through
• Customer satisfaction ratings and feedback
• Schedule adherence and operational reliability
• Leadership professionalism and communication quality
• Technician retention and confidence development
• Compliance with company standards and procedures

• Physically active role requiring standing, bending, lifting, and movement throughout the day
• Work performed inside clients' homes with varying layouts and conditions
• Frequent interaction with trainees, technicians, clients, and leadership
• Combination of hands-on field training and occasional classroom-style instruction
• Reliable transportation required for travel between homes and training locations
• Consistent weekday daytime availability required
• Pets commonly present in client homes

Strong candidates typically demonstrate:

• Stable work history and dependable attendance
• Calm, emotionally steady leadership style
• Strong communication and mentoring ability
• Service-oriented mindset with pride in completed work
• Ability to encourage accountability without harshness
• Comfort with structured systems and process reinforcement
• Patience while teaching and coaching others
• Confidence working independently and leading by example
• Positive attitude and professional demeanor under pressure
• Natural desire to help others improve and succeed