Senior Manager, Technical Support

For more than 100 years, Novo Nordisk has been tackling the unmet medical needs of people living with serious chronic diseases, such as diabetes & obesity. Being part of Novo Nordisk allows our employees to embark on the opportunity to help improve the quality of life for millions of people around the world.

In NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains. Our Emerging Technologies
-Solid Dosage Forms US facility in Durham, NC is a 194,000 square foot tableting and packaging facility that supports the production of our innovative oral treatments for patients with type 2 diabetes. SDF maintains a curious and pioneering spirit, harmonious with our growing pipeline of new products and emerging technologies.

• Leading pay and annual performance bonus for all positions
• All employees enjoy generous paid time off including 14 paid holidays
• Health Insurance, Dental Insurance, Vision Insurance – effective day one
• Guaranteed 8% 401K contribution plus individual company match option
• Family Focused Benefits including 14weeks paid parental & 6 weeks paid family medical leave
• Free access to Novo Nordisk-marketed pharmaceutical products
• Tuition Assistance
• Life & Disability Insurance
• Employee Referral Awards

Join Team Novo Nordisk and help us make what matters.

Lead tactical & long‑term strategic activities to drive process & technical improvements within respective department & ensure technical & maintenance standardization across teams, including production & warehouse areas based on assigned site and department. Will support respective department technologies, which may include bulk, packaging, filling, formulation, & other production maintenance areas as well as Automated Storage and Retrieval Systems, Automated Guided Vehicles, Autonomous Mobile Robots, & other technologies utilized for an automated Warehouse.

Reports to Senior Manager/Director.

• Develop long‑term technical & process improvement plans
• Ensure robust processes are in place to exceed all quality objectives, specifications, & requirements and drive process performance to meet business & customer needs
• Champion the systematic problem solving (SPS) process
• Process confirmation of technical & maintenance standards
• Drive technical & maintenance standardization & collaboration across teams
• Ensure collaboration across sites via applicable process groups
• Ensure completion of high‑level projects & investigations
• Owner of departmental master plan for technical improvements
• Process group responsibilities representing the site & contributing globally to better/best practices & projects for manufacturing efficiency & compliance
• Lead technical teams comprised of Engineers, Technicians and Operators
• Act as a liaison, partner and lead to technical vendor partners. Collaborate with technology vendors and partners to identify, evaluate and implement the best solutions for technical needs
• Maintain, develop & enforce department technical procedures/SOP’s according to cGMP’s
• Develop, implement & maintain strategy for training & development of the technical team
• Equipment lifecycle management to include coordination of shut down activities
• Follow all safety & environmental requirements in the performance of duties
• Other accountabilities, as assigned

Ability to work in an open office environment with the possibility of frequent distraction. Ability to travel up to 10% of the time. (% can change on a case‑by‑case basis based on the role.)

Supervisory. Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business, and that interim reviews are held so that their work is focused on those priorities, and they understand their level of accountability for results and the measurement process. Ensure that the IDP forms include completed…