Senior Sustaining Engineer

Description

Smart Wires provides advanced power flow control solutions and analytics that enable controllable power systems. This gives grid operators more control over where power flows and helps them use their existing networks more efficiently. Our solutions support system reliability, reduce congestion, and make it easier to integrate new load and generation while minimizing costs and community disruption. We collaborate with customers to achieve their strategic objectives and help them face an uncertain energy future with flexible, high-impact solutions.

We are seeking a Senior Sustaining Engineer to ensure Engineering provides the highest level of technical service to internal and external customers. The role includes responsibility for developing the foundation for proactively managing any potential issues in the field. This role also represents Engineering to internal and external stakeholders. This highly impactful role is critical to supporting customer success. The ideal candidate is optimistic, energetic and an excellent communicator who can thrive when working as part of a fast-paced, multi-disciplinary team!

This role reports directly to the Head of Sustaining Engineering.

• Collect data from maintenance and engineering sources and perform statistical analysis to monitor, evaluate and provide solutions to the operational and technical performance of the Smart Wires deployed fleet of assets
• Analyze data to determine root cause of failures, provide recommendations for maintenance program adjustments
• Provide technical support for product maintenance activities
• Identify and prioritize reliability drivers requiring resolution/mitigation
• Support the development and upkeep of the condition-based maintenance service for deployed assets
• Work cross-functionally to develop tools for tracking, reporting, and diagnosing issues; utilize automation where possible
• Collaborate with the Project Delivery team to schedule and execute planned and unplanned maintenance activities
• Develop parts lists for remedial works
• Monitor device performance and adjust recommendations and spare targets as needed
• Support commissioning and testing
• Keep track of firmware revisions, PCBA revisions, and device settings of the deployed fleet of assets

• Bachelor’s degree in engineering or data science
• 5 years’ experience working in the energy or utilities industry
• Familiarity with ticket-based issue tracking systems such as JIRA
• Proficient in trend analysis
• Excellent communication and presentation skills - ability to communicate complex technical concepts clearly in written documentation, including guides, reports, and process documentation for both technical and non-technical audiences.
• Ability to work with various internal and external technical stakeholders
• Strong problem-solving skills
• Excellent attention to detail
• Strong organization and documentation abilities
• Self-motivated and willing to take initiative

• Master’s degree in engineering or data science
• 10 years’ relevant industry experience
• Six Sigma experience
• Experience working with offshore teams
• Hands-on experience with PCBAs and mechanical systems preferred

• This is a hybrid position based in Durham, North Carolina. Candidates are expected to work from the office for at least 24 core hours per week unless agreed up with the Manager. Core hours are defined as 9a to 3p ET.

• This position is expected to travel up to 20% of the year, both domestically and internationally

At Smart Wires, we strive to foster an inclusive and supportive environment that focuses on our employees’ total wellbeing, and our benefit offerings reflect that commitment to our people.

We offer:

• Flexible PTO
• Paid parental leave to support you and your family.
• Competitive total compensation packages that includes salary, bonus and equity.
• A comprehensive benefits package, including medical, dental, and vision insurance, life and disability coverage, and a 401(k) retirement plan with company match.

We are passionate about creating a culture that empowers our team to create positive…