TAC Engineer
Listed on 2026-06-27
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Engineering
Systems Engineer, Cybersecurity
Technical Consulting Engineer
Work from home until June. Engineer-Technical Support for TECHNICAL CONSULTING ENGINEER. Customer Delivery RTP, NC Onsite only after COVID Expected duration: 18 months with opportunity to go perm over time Interview method: 1st/2nd round - Web Ex with video
Role & Responsibilities:
Provides second/third level technical support on a worldwide basis via phone, email, web and remote access for AAA products, protocols, and solutions. Working knowledge of Networking industry, products and protocols. Crisis management skills and ability to handle critical customer issues/problems. Works on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.
Minimum Requirements:
- Bachelor or Master degree in Engineering (Telecommunications Engineering, Computer Science, Electrical Engineering, or equivalent).
- 2+ years of experience in designing, deploying, configuring, supporting, troubleshooting, and debugging networks (direct customer support experience).
- Good technical foundation in networking (CCNA equivalent level or above) is required.
- Knowledge of basic Routing and Switching and Wireless Lan Controllers.
- Knowledge of Cisco network security products, protocols, and solutions such as Identity Service Engine (Client), Trust Sec, Radius, EAP and TACACS.
- Strong communication skills, both oral and written.
- Good analytical skills.
- Ability to work independently.
- Passion for and ability to learn and work in a multicultural team environment.
- Motivated by a service excellence attitude.
- Drive to achieve goals with limited supervision.
Desired
Skills:
- Knowledge of Cisco network security products, protocols, and solutions such as Identity Service Engine (Client), Trust Sec, Radius, EAP and TACACS.
- Knowledge of basic Routing and Switching and Wireless Lan Controllers.
- Certification:
Cisco CCNA R&S, CCNA Security, CCNP Security, or CCIE security. - Programming skills:
Python, Java, Linux.
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