Administrative Sales Coordinator

Job Title:
Administrative Sales Coordinator

Department: Front Desk & Retail Operations

Reports To: Administrative & Retail Services Manager

Location: Blondie’s Salon & Spa

Blondie’s Salon & Spa is seeking a personable, organized, and sales‑driven individual to join our team as an Administrative Sales Coordinator. This role is the heartbeat of the guest experience, serving as both the first and last impression for every client. You will be responsible for providing exceptional hospitality, ensuring a smooth and efficient check‑in/check‑out process, and driving revenue through strategic sales and rebooking efforts.

This position blends elements of customer service, hospitality, and front‑end sales, making it perfect for someone who enjoys guest interaction and thrives in a fast‑paced, beauty‑forward environment.

• Upsell and cross‑sell services at booking, check‑in, and checkout
• Recommend retail products and educate guests on home care
• Ensure every guest pre‑books their next appointment before leaving
• Meet or exceed sales goals (retail, rebooking, upgrades)
• Identify and recommend improvements to front desk systems and flow

• Greet every guest warmly and offer a beverage upon arrival
• Provide tours to new guests to familiarize them with the space and services
• Ensure guest consent forms are completed and profiles are updated
• Confirm appointments 48 hours in advance and cancel unconfirmed visits
• Follow up with new guests via text or phone after their first visit
• Encourage referrals and 5‑star reviews
• Manage product order forms and rebooking protocols
• Respond to guest messages via phone, email, and social media

• Open and close the salon, including managing the till and balancing the drawer
• Complete all daily and weekly responsibilities outlined on the front desk task list
• Maintain accurate records in the CRM, including guest notes and service history
• Manage the waitlist and offer upgrades or promotions when applicable
• Keep front desk and retail displays clean, organized, and well‑stocked
• Send surveys, manage guest forms, and follow proper check‑in/out procedures
• Communicate clearly and consistently with service providers regarding guest needs
• Stay educated on services, promotions, and retail product offerings
• Use approved scripts and best practices to drive guest conversions
• Maintain a polished, professional appearance in alignment with salon branding
• Participate actively in team meetings, trainings, and front desk performance initiatives

• Rebooking rate
• Upsell/add‑on percentage
• Guest retention and satisfaction
• Number of 5‑star reviews and guest referrals
• Starting pay: $15.00/hour + Retail Bonuses
• Retail bonuses when goals are met
• At‑cost salon/spa services for employees
• Paid time off (PTO) for eligible employees
• Ongoing training and mentorship
• Career path into leadership, operations, or management roles

• Tuesday's & Thursday's: 10:00AM-8:00PM;
  Some Saturday's: 8:00AM-3:00PM
• Additional coverage or hours may be offered based on availability and business needs

All team members are expected to maintain a sophisticated business casual appearance with a commitment to exceptional personal grooming and presentation
. As a luxury salon and spa, team image is a direct reflection of the brand. Professionalism in both appearance and behavior is required at all times.

• 1+ years of client‑facing experience in luxury, wellness, retail, or hospitality settings
• OR an Associate’s degree in Business Administration or a related field
• Strong written and verbal communication skills
• Experience with scheduling and POS systems (Phorest experience preferred)
• High attention to detail, organizational skills, and time management
• Ability to maintain professionalism and composure in a fast‑paced environment

• Must be available some Saturdays from 8:00 AM to 3:00 PM
• Ability to stand for extended periods and handle a fast‑paced workflow
• Must demonstrate discretion, accountability, and a client‑first mindset

Compensation: $15.00 per hour

COME EXPERIENCE ALL BLONDIE’S HAS…