Client Service Coordinator

Responsibilities

• Maximize the number of pets seen by the hospital team to support the needs of our wellness plan clients.
• Encourage hospital visits, welcome clients and pets, ensure they are comfortable in the hospital, and educate them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history in the computer, using proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and following proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other job duties as assigned.
• Provide preventative care and support Optimum Wellness Plans.
• Deliver client service skills, consistently ensuring the team provides attentive, courteous, and informative service.
• Takes on additional responsibilities when both big and small tasks need to be done.
• Act with integrity, firmly adhering to the values and ethics of Banfield Pet Hospitals.

The pay range for this role is $15.39 - $19.67 hourly. The specific rate is determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs).
• Paid Time Off and Holidays.
• Top-Tier Mental Health and Wellbeing Resources (free coaching and counseling).
• Associate Life Insurance (company-paid) and Supplemental Life Insurance (optional).
• Company-Paid Short- and Long-Term Disability.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave.
• Continuing Education Allowance (for Eligible Positions).
• Back-Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy program.
• Voluntary Protection Benefits (purchaseable).
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts on products and services.