Portal Chief or Crew Lead

Job Title:

Portal Chief or Crew Lead

Business Advancement | Schottenstein Center Guest Services Administration-JM

Responsibilities

• Provide excellent guest service to fans attending Ohio State events

• Provide direct supervision to assigned crew of event staff at each event

• Ensure excellent guest service is being provided to guests by your staff

• Act as a second level of support to event staff to resolve guest issues in your assigned area

• Provide direct coaching and training to the staff assigned to your area

• Ensure that the staff assigned to you comply with policies & procedures included in the Event Staff Pocket Guide/Manual

• Occasionally fill in as a Supervisor, in their absence

• Scanning, counting and checking tickets at athletic contests and special events

• Conducting security screening of guests entering our facilities

• Provide excellent guest service to fans attending Ohio State events

• Directing and assisting guests to their seats or to find other amenities provided inside the facility

• Directing and assisting guests to services outside of the facility (roadways, restaurants, hotels, etc.)

• Assist with the enforcement of NCAA, Conference, University, and Athletic Department rules and regulations

• Recognize and check credentials, limit access to restricted areas of facilities

• Be an expert of and an advocate for Ohio State Athletics & the Schottenstein Center

Qualifications

• Must be 18 years of age or older

• Must be able to stand on your feet for 4 hours or more, indoors and outdoors, rain or shine

• Ability to maintain a positive attitude at events at all times

• Ability to focus on listening and satisfying our guests

• Ability to maintain and support open communication with Event Management staff

• An interest in working with guests and fellow staff of varying backgrounds

• Excellent verbal communication skills

• Excellent problem solving ability

Schottenstein Center (0081)

Intermittent

0.2

Varying Shifts

_ Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. _

The university is an equal opportunity employer, including veterans and disability.