Business Operations Analyst

The application window is expected to close on: 07/03/2026

** Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received** .

Hybrid in
- Location:

RTP, North Carolina

** Members of the Finance organization at select locations will generally be expected to follow a hybrid work model, which includes two days of in-office attendance each week, with limited exceptions.*
* ** Meet the Team*
* The Dispute Team plays a critical role within Cisco's Order to Cash operations, ensuring accurate and timely resolution of customer and partner disputes. The team works cross-functionally with Collections, Sales, Tax, CLO, Finance, and external parties to resolve billing, tax, and financial discrepancies that may impact cash flow. Timely dispute resolution is essential to maintaining strong customer relationships and minimizing financial risk.

** Your Impact*
* As a Dispute Analyst, you will manage and resolve disputes between Cisco and its customers or partners related to financial transactions, billing discrepancies, and tax-related matters. This role is essential to minimizing cash flow impact through timely and accurate dispute resolution. You will investigate dispute cases, collaborate with cross-functional stakeholders, and communicate outcomes to internal teams and customers, ensuring disputes are resolved efficiently and in accordance with Cisco policies.

*
* Key responsibilities include:

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* + Managing global disputes related to sales tax, true-ups, and withholding tax

+ Managing incoming disputes from email and other sources to ensure timely resolution

+ Investigating disputes by reviewing invoices, tax documents, contracts, and correspondence to determine root cause and validity

+ Analyzing cases to determine whether disputes are valid or invalid

+ Collaborating with collectors, sales, tax, CLO, finance, and external parties to drive resolution

+ Submitting credit requests into required systems to generate credits, debits, or write-offs

+ Communicating dispute outcomes to Collections or requesting additional information as needed

+ Ensuring timely resolution of disputes raised by partners and customers

+ Communicating with customers via phone, email, or mail to provide status updates or obtain additional information

** Minimum Qualifications*
* + Bachelor's degree in Accounting or Finance

+ Minimum of 5 years of Global dispute analyst experience

+ Proficient in One Source, CCW, TERMS and High Radius

+ Proficiency in Microsoft Office, including Excel and Word

+ Experience managing and resolving Global disputes

** Preferred Qualifications*
* + Ability to collaborate and influence stakeholders across organizations and levels

+ Strong analytical skills with exceptional attention to detail

+ Experience working cross-functionally with Finance, Sales, Tax, and Legal teams

+ Prior experience using ERP systems such as Oracle, Integrated Collections Management System (ICMS)

+ Strong written and communication skills for interacting with internal teams and external customers

** We Are Cisco **  ( _This is the Standard and cannot be changed_ )

We Are Cisco  where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

** Why Cisco?*
* At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our…