Billing And Collections Supervisor

Billing and Collections Supervisor General description of the position

Lincoln County is looking for a Billing and Collections Supervisor to perform technical and intermediate administrative work supervising and participating in Utility billing and various revenue collection. Work is performed under the regular supervision of the Finance Director. Supervision is exercised over four Customer Service Representatives, one Collections Specialist, and two Billing Specialists.

• Overseeing, supervising, and participating in the billing, collection, receipt and recording of revenues collected; coordinating the collection of delinquent accounts, preparing and maintaining appropriate records and files.
• Plans, organizes and directs the billing and collection activities of utility billing, permitting and miscellaneous receivable accounts.
• Oversees and assists with all customer service activities in regard to utility billing and payments, general billing payments, permit payments and occupancy tax payments. Handles all public complaints and inquiries, providing information and assistance.
• Responsible for employee selection, training, discipline, and performance evaluations, including conducting formal reviews and recommendations.
• Coordinates with the Finance Director and County Attorney with regard to delinquent accounts and bankruptcies involving foreclosures.
• Manages the North Carolina Debt Setoff Program.
• Establishes and monitors customer payment plans.
• Reviews and recommends policy changes or updates that are then finalized for Board of Commissioner review and adoption.
• Performs other duties as required.

Any combination of education and experience equivalent to graduation from an accredited community college with major coursework in business management or accounting AND 2 to 5 years of experience in the collection and recording of a variety of revenues and interacting with the public, including 6 months to 2 years supervisory experience.

Thorough knowledge of collection and accounting procedures and business office operations, thorough knowledge of utility service billing and collection process, general knowledge of Federal and State laws and County ordinances and procedures governing the collection of County revenues; some knowledge of governmental accounting procedures and fiscal management, ability to establish and maintain effective working relationships with the public and other employees and subordinates;

ability to prepare detailed financial reports. Knowledge of bankruptcy and collection law is a plus.

Hiring range is $65,000 - $75,000.