Massage Therapist

Description ABOUT CHETOLA RESORT

For over 180 years, Chetola Resort has welcomed guests seeking a timeless mountain escape in the heart of the Blue Ridge Mountains. As a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive experiences—from Orvis®-endorsed fly fishing to award‑winning dining, spa indulgence, and family‑friendly recreation. Under new ownership, we are embracing an exciting chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service.

The Spa at Chetola provides a serene and restorative environment where guests enjoy therapeutic treatments tailored to their needs.

The Spa at Chetola Resort is seeking professional and experienced Massage Therapists (W‑2 employees) to join our team. In this role, you will provide exceptional therapeutic massage and body treatments in a tranquil, luxury resort setting, ensuring each guest leaves feeling relaxed, rejuvenated, and cared for.

Due to strong and growing guest demand, the Spa is actively expanding its hours of operation—creating increased service volume and meaningful earning opportunities for our Massage Therapists. This role is scheduled based on peak demand, with services typically performed during late morning through early evening hours. Operating hours may vary by day, with services generally offered until 7:00 PM on Fridays and Saturdays and until 6:00 PM Sunday through Thursday.

Weekend and holiday availability is required, as these are critical, high‑demand periods for Spa operations and overall earning potential. Flexibility to support a variable schedule based on business levels is essential for success in this role.

As a member of the Chetola team, you will play a key role in delivering a Forbes‑aligned guest experience while supporting the continued growth and success of the Spa.

• Provide consistent, professional massage and body treatments in accordance with spa protocols and accepted certification practices
• Create a calm, welcoming, and personalized environment for each guest
• Assess guest needs and recommend appropriate treatments, enhancements, and wellness solutions
• Educate guests on wellness, self‑care practices, and product usage
• Deliver services within the appropriate time allotted and ensure prompt, on‑time start and completion of each appointment

• Handle guest questions, concerns, and requests professionally, courteously, and promptly
• Provide accurate, appropriate, and timely responses to all guest needs
• Actively promote spa services and home care programs, meeting minimum retail sales goals, to enhance the guest experience
• Maintain complete knowledge of all spa services, products, and current promotions

• Prepare treatment rooms before each service and properly clean, sanitize, and restock rooms after each appointment
• Uphold all sanitation, sterilization, and safety standards in accordance with state law and spa policies
• Properly care for spa equipment and use appropriate product amounts to support cost control efforts

• Communicate any guest or operational concerns to Spa leadership in a timely manner
• Maintain a positive attitude and contribute to a supportive, team‑oriented work environment
• Support overall Spa operations and assist in other areas as requested by management

At The Spa at Chetola, excellence is felt in every moment of the guest experience. As a Massage Therapist
, you’ll deliver a refined, consistent experience by paying close attention to:

• Treatment room readiness: Proper lighting, calming music, comfortable temperature, and a fully prepared, clutter‑free environment before each guest arrives.
• Linen and table presentation: Fresh, wrinkle‑free linens, properly draped tables, and a pristine, inviting setup.
• Personal presentation: Professional, polished appearance with a calm, confident presence that immediately puts guests at ease.
• Touch and technique consistency: Smooth transitions, consistent pressure, and attention to guest cues…