Him Specialist

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we advance health together.

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Independently performs specialized or advanced health information activities necessary to organize, maintain, and use electronic patient health records. Activities required include research, analysis, and compilation of findings into summarized reports that will be shared within and external to the Health Information Management Department. Positions at this level have high customer service, strong analytical and problem-solving skills, and require interpretation and explanation of policy and external requirements related to privacy, release of information, positive patient identity, and other department and organization-wide functions.

Specific job responsibilities are based on the service unit within Health Information Management assigned.

Expert computer skills to navigate and query multiple electronic record systems. Release of Information: regular interaction required with patients, attorneys, governmental agencies, providers of health care, insurance companies, auditing agencies, and researchers. Detailed working knowledge and ability to apply HIPAA rules, North Carolina General Statutes, and other state and federal laws regarding patient privacy. Patient Identity Management: regular interactions required with patients, attorneys, insurance companies, providers of healthcare, and governmental agencies.

Detailed working knowledge and ability to apply state and federal laws regarding positive patient identification, identity theft, vital records regulations, Joint Commission requirements, and CMS guidelines and rules.

Release of Information Functions:
Review requests for medical records to identify dates of service, entity, provider, and specific clinical documents. Works extensively in the electronic health record and decentralized electronic databases to locate specific clinical documents for the purpose of fulfilling a request. Reviews patient authorizations to validate HIPAA-required elements and validate the legal authority of the requester. Reviews NC and out-of-state subpoenas and court orders to determine if valid and returns to the requestor if deemed invalid.

Coordinates visits from health plan reviewers and research monitors through the provision of electronic medical records, assignment of passwords, and deactivation of passwords at the conclusion of the visit. Assists the reviewer in locating specific documents as needed. Reviews requests for patient amendments, locates disputed documents in the electronic health record, and notifies the provider of the patient's request for amendment.

Tracks amendment request to ensure patient is notified of outcome within HIPAA HIPAA-required timeframe. Obtains itemized statements from PRMO Self Pay and uses them to calculate lien balances and generate attorney lien letters, and forwards itemized statements to as needed. Obtains provider approval to release psychiatric encounter records when requested by the patient and seeks provider approval to release records for minor patients ages 12-17 to their parents to comply with additional privacy protections under NC Statute and Federal Law.

Accompanies certified copies or original health records to the court and location of scheduled depositions when required. Testifies in court and depositions as to the authenticity of health records containing PHI.

Patient Identity Management Functions:
Track, monitor, and validate patient overlays that occur during patient registration and scheduling activities. Analyze and trend data for feedback to the appropriate department. Notifies compliance and affected departments of incorrect documentation location. Coordinates Chart Correction Cases within Maestro Care, including evaluation of help desk requests, assignment of correction tasks and verification of completion and closure of the case and verifies completion and closure of the case.

Maintains an accurate Enterprise Master Patient Index (EMPI) through active research and comparison of potential duplicates and clinical history to resolve patient identification discrepancies, including necessary investigation of potential identity theft. Performs name and demographic changes with supporting documentation. Performs concurrent and retrospective contact moves.

Analyzes the content of the health record document and coordinates with responsible providers, clinicians, and ancillary departments…