PET Clinical Application Specialist

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GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter where Healthcare has no limits. Unlock your ambition, turn ideas into world‑changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

As a Clinical Applications Specialist (CAS) supporting the GE Healthcare imaging applications team you will deliver clinical, technical and operational expertise by providing excellent adult education and training supporting the PET modality. You will enhance the customer experience by utilizing the Customer Learning Journey training process and implementing your modality subject‑matter expertise to level up customer education on GE Healthcare PET/CT equipment and providing training solutions.

• Develop product, clinical, and software knowledge, skills, and competence within the PET modality.
• Correlate theoretical knowledge with clinical and product information to provide clinicians with the knowledge and skills to obtain optimal performance from their GE Healthcare equipment.
• Provide pre‑sale product clinical evaluations and/or educational sessions to potential customers. In partnership with customers, develop and administer clinical training to end‑user personnel aligned with sales order agreements (SOA) to deliver excellent clinical education and achieve high Net Promoter Scores (NPS).
• Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions.
• Drive realization of revenue through execution of on‑site or remote clinical education delivery and produce comprehensive, consistent, and timely completion of documentation requirements pre‑through post‑training.
• Provide ongoing post‑installation training and support as needed over the lifecycle of the product.
• Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to the management team, field sales, marketing, customer loyalty leads, and technical support regarding technical and clinical issues or how to improve the quality of the product or overall product offerings.
• Work integrally with associated teams to create, manage, coordinate, and deliver training to internal and external partners and customers. This will include select duties as content developer, trainer, and registrar.
• Develop in‑depth knowledge of clinical and technical discipline. Use prior experience and acquired clinical and technical expertise to execute training policy/strategy.
• Use some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Use prior experience and on‑the‑job training to solve straightforward tasks and access technical skills and analytic thinking required to solve problems.
• Provide informal guidance to new team members.

• Minimum 3 years of imaging experience with at least 3 years of PET modality experience.
• ARRT or equivalent specific PET modality certification.
• Comfortable in a clinical/patient environment.
• Required to travel extensively 90+% (4‑5 days per week including overnights and some weekends) within US and Canada (USCAN) via multiple modes of transportation.
• Proficient use of software applications such as Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web‑based tools.
• Ability to learn specialized industry‑specific software and provide digital education and training solutions.
• Will be required to register with one or more vendor credentialing services by various customer hospitals.
• Strong oral and written communication skills and demonstrated ability to analyze and resolve problems.
• Bachelor’s degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in the relevant Job Family).