Pharmacy Quality Specialist​/Certified Pharmacy Technician

Step into a role where your pharmacy expertise and communication skills help drive medication safety, quality outcomes, and a positive experience for members. As a Pharmacy Quality Specialist, you’ll support Medication Therapy Management (MTM) program activities, coordinate with providers and pharmacies, and ensure members receive the guidance they need to manage their medications effectively.

Location: Durham, NC

Job Site: Remote

Pay Rate: $24-32 per hour

Shift/

Hours:

10am - 7pm

Employment Type: Temporary

Start Date: March 2026

Assignment Length: Through November 2026

This position plays a key part in supporting Medication Therapy Management (MTM) services by verifying member information, scheduling appointments, and coordinating communication across members, pharmacists, and providers. Your work directly supports Medicare Star performance and quality initiatives within a leading healthcare organization.

• Verify member demographic, provider, and pharmacy information and update records within the MTM platform
• Contact members to explain MTM program benefits and schedule Comprehensive Medication Reviews (CMRs) or Targeted Medication Reviews (TMRs)
• Receive and respond to inbound calls from members, pharmacies, and provider offices, determining next steps and escalating as appropriate
• Coordinate outbound faxing and conduct follow-up communication with healthcare providers
• Assess member needs and appropriately triage to clinical pharmacists or other departments
• Support Medicare Star measures and other quality‑focused initiatives

• A current, up-to-date resume
• High school diploma or GED
• 3+ years of experience in a related field
• Active North Carolina pharmacy technician license (PTCB preferred)
• Ability to meet compliance requirements

• A role that directly supports member health outcomes and quality care initiatives
• Experience in MTM workflows, pharmacy quality programs, and member engagement
• The opportunity to work with a respected healthcare organization known for service excellence

• Medical, dental, disability, and life insurance
• 401(k) retirement plan
  
  Full tuition coverage
• Employee Assistance Program
• Referral bonuses
• And more!

Manpower Group is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of Manpower Group and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.