Director, Patient Care-Hospice

At Duke Health, we re driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Home Care & Hospice

Pursue your passion for caring with Duke Home Care & Hospice, which offers hospice, home health, and infusion services across the region, as well as serves as the home for the Duke Caregiver Support Program. Team members work closely with a patient s physician to provide comprehensive, individualized care in the comfort of their home or at our inpatient hospice facility in Durham, NC.

Duke Nursing Highlights

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina s Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000+ registered nurses
• Quality of Life:
  Living in the Triangle!
• Relocation Assistance (based on eligibility)

Job Summary

In compliance with Duke Home Care & Hospice philosophy, goals, policies, mission, and vision, the Director of Patient Care Services (Hospice) is responsible for the provision of quality hospice care services, operational effectiveness and efficiency of the delivery of patient care. This responsibility includes overall management responsibility for operating the patient services department, including program planning, revenue generation, operational and regulatory analysis, financial analysis, problem resolution, personnel management and performance improvement.

The position oversees the Hospice Home Care Program, Partners Program (contracted facilities), Services at Hock Family Pavilion (General Inpatient Facility), GIP Care in Contracted Acute Care Facilities, Volunteer Services, and Bereavement Programs.

Administration

• Direct the assigned department/service lines and delegate authority/ responsibility to meet goals.
• Inform the Senior Director of ongoing needs and accomplishments of the department.
• Ensure that reports required by regulatory agencies and internal departments are prepared and submitted within established time frames.
• Prepare and present administrative reports to the Quality and Safety Core Committee.
• Analyze the above reports developing corrective action plans for deficiencies as well as focusing on the positive impacts being made within the department and adjust processes appropriately.
• Participate in certification, accreditation, and audit procedures, keeping abreast of Federal, local and state laws, and accrediting body guidelines which affect clinical professional practice and hospice care regulations and assures procedural changes are implemented so that the entity remains compliant.
• Responsible for overseeing the Performance Improvement Program.
• Develop and implement policies and procedures supporting the department’s mission and strategically planning for the department’s future relative to the vision, mission, and priorities of the organization.
• Perform other administrative tasks as determined by the Senior Director.
• Cultivate Manager and Assistant Nurse Manager through exemplary modeling, allowing them the opportunity for growth within their leadership roles.

Financial

• Prepare, monitor and evaluate operating and capital budget for department services.
• Monitor on-going revenue and expenses for department services.
• Submit financial reports to the Senior Director, Director of Finance, and Associate Vice President as required.
• Work collaboratively with other members of the management team in providing cost-effective and maximize the efficiency of operations.
• Work collaboratively with the Director of Finance to ensure processes/procedures related to billing, reimbursement, case management and other third-party payor requirements are met in a timely manner.

Personnel

• Ensure the supervision of timely and competent provision of:
• Patient intake, assessments, and documentation
• Patient care coordination
• Clinical monitoring services
• 24 hour on-call
• Fulfillment of all required documentation activities
• Assessing and providing equipment and supplies to patients.
• Other functions necessary to provide patient care.
• Oversee the appropriate hiring of staff.
• Ensure that orientation, staff training and development programs are in place and provided to all staff.
• Ensure systematic evaluation of staff performance.
• Ensure personnel policies and procedures are followed and monitored.

Planning

• Develop and implement annual department volume statistics.
• Assist in identifying and implementing new programs in conjunction with clinical staff of DUHS.
• Establish and implement processes to assure the integration/coordination of all disciplines in providing day-to-day patient care services.

Performance Requirements

• Maintain knowledge of hospice services by…