Patient Service Associate- Duke Regional Patient & Visitor Relations PRN

At Duke Health, we’re driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina. With 388 beds, it is the second largest of Duke Health’s four hospitals and offers a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight‑loss surgery, women’s services, and heart and vascular services.

Coordinate and participate in a variety of duties associated with the daily clinic preparation process, patient identification, check‑in/out, charge posting, cash management, and patient appointment scheduling. The position also involves customer service, message distribution, ancillary scheduling and preparation, and referrals management.

PRN, as needed periodic assignments during the week.

• Prepare for clinic visits by reviewing next‑day patients and completing preparatory activities.
• Enter pre‑visit orders and prepare new patient charts.
• Pick up X‑rays, office charts, medical records, reports, petty cash, and collections bag.
• File history sheets, ancillary reports, and all other required patient record documentation.
• Return medical records and attach HIPAA/Medicare documents to encounter forms.
• Check in patients upon arrival, verify demographic data, and edit Maestro Care as needed.
• Accurately identify the appropriate account for patient visits and present required forms for signatures.
• Collect and post copayments and balances on accounts due.
• Imprint patient‑specific chart documents and requisition/transmittal documents.
• Copy, file, and distribute insurance cards as indicated by procedure.
• Coordinate all appointments, procedures, and ancillary services as requested.
• Maintain private physician office charts and prepare encounter forms.
• Investigate and account for missing encounter forms and audit forms for completeness.
• Batch encounter forms or charge posting in Maestro Care.
• Schedule tests and procedures, complete and distribute ancillary service requisitions.
• Explain billing to patients according to PRMO credit and collection policies.
• Determine cash collection amounts based on insurance plans.
• Check out patients, make return appointments, and schedule with the correct appointment type.
• Take and deliver messages to physicians, nurses, and others, reporting medical information accurately and timely.
• Disseminate messages according to practice communication standards.

• Strong verbal and written communication skills.
• Basic PC and data‑entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers, and establish and maintain effective relationships with others.
• Ability to apply specific departmental policies, rules, and regulations related to verifying patient information, collecting payments, and maintaining records and forms.

• Education: Knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Experience: Minimum of one year of direct communication and service activities providing service to patients or the public, preferably in a healthcare field; experience effectively coordinating multiple tasks.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard.

All members of our community have a responsibility to uphold these values.

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.