Billing and Collections Specialist

Overview

MED-EL Corporation is a global leader in hearing implant technology and research. While headquarters resides in Austria, our US branch is based in Durham, North Carolina, at Research Triangle Park. We pride ourselves in being innovators through and through. We bring people the joy of sound through our extensive portfolio of hearing technology and consistently pursue product and process improvement. MED-EL hearing implant systems combine the latest scientific advances, engineering, and manufacturing techniques to offer performance, safety, and reliability.

With people at the epicenter of our research and technology, we relentlessly pursue connection—connection to sound, connection to each other, connection to possibility. Here at MED-EL, we are proud to offer a diverse, team-focused culture driven by our passion to support candidates, recipients, their families, and clinical partners. Our Mission:
Delivering leading-edge technology to restore hearing and empower connection.

The Billing and Collections Specialist I ensures optimum reimbursement and works to improve the day-to-day operations of the revenue cycle. This position reports to the Billing and Collections Specialist Supervisor and will work a hybrid (3 days in office, 2 remote) schedule in Durham, NC.

• Timely responses to internal and external customers
• Works as part of a multi-departmental team to provide answers to billing inquiries
• Provides a variety of revenue cycle support services in connection to day-to-day operations
• Processes and follows up on payer issues with various entities for completion
• Researches and resolves account activity
• Follows up on outstanding accounts receivable, appeals, and negotiations
• Provides communication on the methods and principles used for billing to the customers and resolves concerns
• Participates in the flow of the account throughout the revenue cycle process
• Maintains accuracy and integrity of the revenue cycle system and accounts therein
• Collectively works with team to meet organizational targets

• Minimum 1 year of revenue cycle experience
• Working knowledge of Revenue Cycle systems
• Working knowledge of Microsoft Office
• Ability to understand and follow HIPAA regulations
• Strong attention to detail
• Demonstrated knowledge of insurance reimbursement
• Understanding of CPT, HCPCS, and ICD-10 coding, electronic claims filing and billing systems, and Microsoft programs
• Ability to work well under pressure and with minimal supervision
• DME related experience preferred
• Effective organizational, problem solving, project management, verbal, and written communication skills
• Demonstrated critical thinking, creativity, and problem-solving skills
• Located within - or willing to relocate to – Durham, NC

• Medical, dental, and vision coverage available effective on the first day of the month following 30 days of active service
• Health Savings Account
• Short term and long-term disability paid by the company
• Company paid life insurance with an option to purchase additional coverage
• FSA Dependent Care
• Pet Insurance
• Critical Illness
• Accident Insurance
• PTO – 20 days annual that is accrued each pay period. Plus 40 hours Medical/Sick leave annual, prorated from hire date and 9 holidays
• Employee Assistance Program
• 401k with company match

MED-EL Corporation is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.