Population Health Resource Associate- Pediatric Family Advocate

General Description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

The Population Health Resource Associate – We are looking for a candidate who has pediatric lived experience with the behavioral health patient population, specifically with I/DD (Intellectual/Developmental disabilities). This role would work with our care managers and specialists as a resource to help our patients and their families navigate new or existing IDD diagnosis by providing overall support and being an advocate.

Standard business hours

• Provide outreach and care management support to patients
• Educate clients of available community resources
• Ability to manage an active caseload while balancing multiple tasks
• Review and update person centered care plans to measure progress and patient outcomes
• Ability to act as a collaborating member of a multi-disciplinary team
• Complete required documentation within the expected program timeframe
• Ability to successfully navigate electronic medical records and document according to agency standards
• Ability to meet productivity and performance expectations

• Organized and motivated by a fast-paced environment
• Two years work experience. Customer service communications. Health care related experience preferred
• Able to manage multiple tasks/pr ojects simultaneously
• Proficient in review and assess needs quickly
• Strong with the use of computer software tools and data files
• Comfortable with continuous change and self-initiating-
• Able to complete docume ntation in a quick and efficient manner (will be in legal medical record andother software systems developed for care management and population based program metrics)

• Maintain strict confidentiality
• Promote programs and services to community
• Build effective and trusting relationships with patient/peers
• Use motivational interview in g and active-listening skills when assessing patient conditions, problems and interests
• Use conflict-resolution skills when reaching consensus about plans ofcare and treatment decisions
• Demonstrate confidence, com passion, political savvy, as well as attention to detail to apply these s skills as decisions dictate
• Use data to analyze trends and to verify data

High school degree or equivalent, as well as strong communications and organizational skills.

Work generally requires customer service experience through patient or public contact. Two years of experience with customer interactions via phone and marketing/communications preferred. Active user of electronic medical records software strongly preferred. An associate's degree or higher may be substituted for experience.

Duke is an Affrentiative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard.

All members of our community have a responsibility to uphold these values.

Essential Physical

Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.