Care Navigation Clinician

Work. Serve. Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Hiring Range: $64,787 – $75,000

Salaries are determined based upon your education and/or relevant certifications and work experience.

Hours: Monday-Friday 9am-5pm. Full-time with benefits, 40 hours per week. More information on schedule will be given during the interview process.

In 2022, the Durham Community Safety Department (DCSD) launched four 911 crisis response programs—collectively known as HEART (Holistic Empathetic Assistance Response Teams). Please visit our website and dashboard, watch this CNN clip, listen to this NPR segment, or read this piece from The Assembly. In 2025, DCSD has added a new division focused on Stabilization Services. This expansion represents an exciting new phase in DCSD’s development—and a thrilling opportunity to pair alternative response programs with stabilization services that can better support Neighbors.

DCSD recruits skilled clinicians to support our Care Navigation Team, providing person-centered, trauma informed services to neighbors with behavioral health, social service, and other complex needs. Clinicians play an important role in helping neighbors navigate systems of care, address barriers to services, and build connections to appropriate community-based resources.

The Care Navigation Clinician is a full-time, benefits-eligible position that provides clinical assessment, care coordination, and ongoing support to individuals engaged with the Care Navigation Team. This role works collaboratively with neighbors to identify needs, strengths, and goals; develop individualized care plans; and connect individuals to behavioral health care, housing, healthcare, benefits, and other supportive services.

The Care Navigation Clinician provides ongoing advocacy for neighbors dealing with concerns related to housing, crisis support, basic needs, and resource connection while coordinating with peer support specialists, community partners, healthcare providers, and other service systems. The clinician also maintains accurate and timely documentation and supports a trauma-informed, strengths-based, and equitable approach that promotes individual choice, stability, self-determination, and meaningful connection to care.

• Complex Case Management: proactively develop and implement care plans to address needs of individuals with barrier needs and advocate for appropriate resources related to housing, basic needs, and resource connection
• Clinical Crisis Intervention:
  Screen and evaluate individuals in crisis, de-escalate situations, and provide therapeutic interventions.
• Community
  
  Collaboration:
  
  Work closely with HEART crisis response, PD, Justice Services, and Health Systems to creatively collaborate on behalf of neighbors that frequently utilize emergency services/are justice involved
• Partnership Meetings:
  Represent Durham Community Safety Department by actively participating in housing, medical, and emergency response case conferencing
• Documentation:
  Reviews and maintains accurate documentation in accordance with local, state and federal regulations and policy
• Direct Resource Connection:
  Provide follow-up support to individuals and others affected, ensuring connection to appropriate services through warm handoffs or direct transport when necessary
• Maintain strong knowledge of DSM-5 criteria, particularly for substance use, severe mental illness (SMI/SPMI), and intellectual/developmental disabilities
• Professional Development:
  Participate in supervision, case conferences, trainings, and professional development activities;
  Contribute to departmental planning and culture, with a focus on effective crisis response
• Responder Wellness:
  Demonst…