Housekeeping Room Attendant

Overview

Company Description Come join our Flock! 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. If you love saying YES and enjoy engaging with the community by leading with ART, join us.

Job Description

Reports To: Executive Housekeeper / Housekeeping Manager

General

Purpose:

Cleans and prepares guest rooms and public areas by meeting an established standard of cleaning to assure guest satisfaction and the overall appearance of the property.

• Retrieves items from shelves and storerooms, sets up cleaning cart with supplies for daily use, and keeps carts and storerooms clean and orderly.
• Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas, and hallways to maintain a clean and presentable facility at all times.
• Must use ladders or stools occasionally to clean hard to reach areas.
• Wash shower walls and tub, cleans toilet(s) and stall walls if applicable, wipe exposed pipes, clean mirrors, sinks and walls.
• Replaces towels, soaps and all room amenities. Restocks literature that has been removed or soiled by previous guest to ensure hotel standards for arriving guests.
• Wash all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.
• Dust and polish all furniture, fixtures and wall hangings, including using a duster to reach vents and ceiling corners.
• Strip bed of all linen and remake with fresh linen. Check bedspread, blankets and bed pads for cleanliness and replace if soiled. Lift mattresses to check for soil between mattresses and under bed.
• Check closet for cleanliness, wipe closet door, handle, overhead shelves, and restock guest room supplies such as hangers, extra blankets, and pillows.
• Vacuum rooms, public areas and hallways, operating vacuums weighing up to 25 lbs., and lift/move heavy furniture to vacuum the entire area of carpet, including underneath furniture and hard-to-reach areas.
• Inspect all door and window locks to ensure they are in working order and alert management to an unsecured or unsafe situation for the safety of guests and employees.
• Inspect all room equipment (TV, lights/lamps, faucets, docking stations and iPods) to ensure proper working order and report any rooms with deficiencies in writing to the Executive Housekeeper for prompt repair/resolution.
• Secure and maintain custody of equipment, keys and supplies at all times to protect and preserve hotel property.
• Maintain a friendly, cheerful and courteous demeanor at all times.
• Perform other duties as assigned, requested or deemed necessary by management.
• Clean patio / balcony areas by sweeping or hosing the floor and wiping down all furniture and fixtures, picking up garbage and cleaning patio/balcony doors and windows.
• Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel.

• Able to work flexible hours (nights, weekends).
• Responsible, dependable, punctual.
• Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.
• Clean and professional appearance.
• Must pass a background check.

• Must be able to maneuver fully loaded maid cart, weighing up to 50 lbs., through hallways and into/out of closets during entire work day.
• Must be able to bend down and get on and off floor numerous times per day.

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www
1.eeoc.gov/employers/poster.cfm