Event Manager

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, a boutique hotel, and a chef-driven restaurant to create a unique and welcoming opportunity.

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Reports To: Food & Beverage Director

Supervises: Event staff of approximately 10 - 15 teammates

General

Purpose:

The Event Manager coordinates the overall planning and execution of all scheduled events in the hotel’s event spaces, both contracted and internal events. Working closely with the Sales & Culinary Teams, the Event Manager guides clients in planning all aspects of their events, from menu, logistics and décor. The Event Manager leads the Banquets & Catering team in fulfilling and exceeding the clients’ vision while delivering high quality service and outstanding event experiences.

Specific Responsibilities:

• Ownership of all events, from planning to execution with guidance and oversight from Director of Food & Beverage.
• Work directly with clients to plan all details of their event, including but not limited to: menus, set-ups and floor plans, AV needs, timelines, etc.
• Creates innovative set-ups, menus, and functions for groups.
• Ensures successful events, exceeding client needs and company profitability guidelines.
• Plans and executes all 21c/in-house events and assists in off-site events as needed.
• Overall Knowledge of product/services
  • Answers questions from clients confidently
  • Sells items and services that we offer and are able to execute successfully
  • Generates creative and innovative menus while working closely with our Culinary Team
• Manages event space and logistics to maximize utilization, revenue and operational efficiency in coordination with Sales Team.
• Coordinates with Sales Team & Culinary Team to ensure profitable bookings.
• Works closely with Sales Team to ensure each piece of business can be properly serviced.
• Assists Sales Team with incoming client inquiries and develop relationships with new clients, including:
  • menu selection
  • audio visual needs
  • event space set up
  • logistics and timelines
  • food & beverage minimums
  • special requests
• Develops strong communication with Culinary Team and Food & Beverage team.
• Develops a preferred vendors list and maintains vendor relationships.
• Other duties as assigned by your supervisor or manager.

• Hands‑on management of events to ensure success, including but not limited to: setting up tables, running food, making drinks, running AV equipment, etc.
• Works with the on‑site contact and assist with any requests in a professional and courteous manner
• Maintains and implements efficient set up & tear down details and processes.
• Upholds & Improves 21c Service Standards
• Monitors Event Team hours/over‑time
• Organizes return of any rental equipment
• Develop Event Captains knowledge, skills and capabilities
• Lead event teams by maintaining 21c service standards, modeling and empowering positive guest relations and reinforcing a culture of continuous improvement.

• Maintains a good working relationship with guests, groups, as well as leaders and teammates from other departments.
• Demonstrates clear, concise written and verbal communication skills with team.
• Adheres to deadlines for both clients and internal departments.
• Maintains lines of communication between B&C and restaurant.
• Expert & Cheerleader for all things 21c. Can easily talk with guests about hotel, restaurant, museum and events.
• Follows accounting processes in regard to revenue reporting, ensures all events are reported and accounted for correctly
• Review Daily Revenue Report for accuracy of covers, revenue and categorization
• Expenses controlled to budget and reconciled correctly according to accounting procedures
• Review General Ledger and reconcile with Checkbook
• Conducts interviews, hires Event team, implements training, evaluates team on regular basis
• Tracks team calendar & write schedule for Event team
• All HR (People + Culture) processes followed for team including:
  • Personnel Action Forms up to date on all teammates
  • Review Event team time clock activity for accuracy &…