Guest Services Representative; Part Time

Guest Services Representative (Part Time)

4 days ago Requisition

Salary Range: $16.00 To $18.00 Hourly

The Guest Service Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Our Why As humble ambassadors of our namesake city, we prioritize quality, kindness, and inclusivity so all feel welcome.

• INSPIRE WONDER:
  Innovation and Creativity | Surprise and Delight
• SHOW HOSPITALITY:
  Inclusive Culture | Home Away from Home | Create Positive Connections
• PURSUE EXCELLENCE:
  Exceptional Experiences | Attention to Detail | Focus on Quality
• DEMONSTRATE INTENTIONALITY:
  Empathetic Engagement | Anticipatory Service | Sense of Ownership
• CULTIVATE COMMUNITY:
  Team Collaboration | Community Engagement | Take Time to Celebrate

• Register guests and assign rooms. Accommodate special requests whenever possible.
• Adhere to proper credit, check‑cashing, and cash handling policies and procedures.
• Understand room status and tracking.
• Know room locations, types of rooms available, and room rates.
• Use suggestive selling techniques to promote rooms and other hotel services.
• Coordinate room status updates with housekeeping by notifying of all check‑outs, late check‑outs, early check‑ins, special requests, and day‑use rooms.
• Process guest check‑outs.
• Ensure accurate inter‑departmental pass‑on each shift and stay aware of daily hotel activities and meetings.
• Report unusual occurrences or requests to the Front Office Supervisor or Manager.
• Know all safety and emergency procedures and accident‑prevention policies.
• Maintain the cleanliness and neatness of the front desk area.
• Show flexibility in scheduling to accommodate business needs.
• Follow all established front desk procedures.
• Provide high‑level service while registering guests promptly, efficiently, and courteously.
• Handle guest accounts properly, including posting charges, collecting payment, and maintaining strict guest security regarding keys and information.
• Be knowledgeable of property information and provide accurate nearby area information.
• Receive guest requests or complaints, own them, and follow up until resolved to guest satisfaction; involve supervisors as necessary.
• Work closely with housekeeping to keep room status current and up to date.
• Assist guests with requests in collaboration with Bell staff.
• Maintain bank accuracy and security, close out shift bank, balance, and deposit.
• Shift priorities and duties as directed by the supervisor.
• Perform other duties as assigned.

• A commitment to providing outstanding customer service.
• Basic knowledge of office equipment required for the job.
• Ability to establish and maintain effective working relationships with coworkers and leaders.
• Strong problem‑solving skills.
• Capability to see tasks through to completion.
• Strong organizational skills.
• Basic computer skills.
• Availability for a flexible schedule, including evenings, weekends, and holidays.
• Good knowledge and verbal, reading, and writing proficiency in English; bilingual a plus.

• High School diploma, general education degree, or international equivalent required.

• Minimum of two years of customer service experience, preferably in a resort/hotel front office environment.
• Opera PMS experience preferred.

• Maintain prolonged periods on feet and alertness.
• Lift up to 25 lbs. as needed.
• Continuous use of hands and arms.
• Continuous bending, reaching, and twisting.
• Maintain a strong personal image and uniform standards.