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Guest Experience Lead - Front Office Operations

Job in Durham, Durham County, North Carolina, 27703, USA
Listing for: Doubletree-Raleigh
Full Time position
Listed on 2026-08-07
Job specializations:
  • Hospitality / Hotel / Catering
    Guest Services, Hotel Front Desk, Hospitality & Tourism, Front Desk/Receptionist
Salary/Wage Range or Industry Benchmark: 42000 - 54000 USD Yearly USD 42000.00 54000.00 YEAR
Job Description & How to Apply Below

HM Alpha Hotels & Resorts is seeking a Front Office Supervisor to oversee daily front desk operations, ensuring exceptional guest service and supporting the Front Office Manager. The role leads a team managing check-ins, check-outs, reservations and guest inquiries with reliability and care.

Key duties include mentoring staff, coordinating with departments, handling guest concerns, and training new hires. Experience with PMS systems and a passion for hospitality are essential.

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