Front Desk Agent | Durham Marriott City Center

Front Desk Agent | Durham Marriott City Center Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements;
Provide information and services to any guest or visitor in a friendly, professional manner.

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Shaner Hotels is excited to offer an exceptional career opportunity at the Durham Marriott City Center
, located in the heart of historic downtown Durham, North Carolina. Connected to the 44,000-square-foot Durham Convention Center and adjacent to the renowned Carolina Theatre, our hotel is perfectly situated in one of the city s most vibrant business and entertainment districts.

Just minutes from Duke University, our 190-room Marriott provides an outstanding environment for hospitality professionals looking to launch or advance their careers. As part of the Shaner Hotels family, you ll have the opportunity to work alongside a dedicated team committed to delivering exceptional guest experiences while building valuable skills with one of the hospitality industry s leading owner-operators and management companies.

Whether you re beginning your hospitality journey or taking the next step in your career, the Durham Marriott City Center offers a dynamic workplace, opportunities for professional growth, and the chance to be part of an award-winning organization dedicated to excellence.

Shaner Hotels is one of the hospitality industry s leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties
, representing over 8,000 guest rooms across 14 states and three countries
.

We proudly partner with many of the world s most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support
.

Whether you re joining one of our hotels or our corporate team, you ll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

• Job Identification 236462
• Posting Date 08/10/2026, 12:58 AM
• Locations 201 Foster St, Durham, NC, 27701, US
• Full Time or Part Time Full-Time/Part-Time