Director, People & Culture

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Full Time Senior Management RPR Durham NC, Durham, NC, US

9 days ago Requisition

Salary Range: $ To $ Annually

FLEET Response is a national network of industry leading restoration companies. When water, fire, storm, or mold damage disrupts a home or a business, our teams are the ones who show up, and stay until life is back to normal. Leadership and innovation are at the heart of everything we do, and we continually raise our standards for quality and safety built within a team focused culture.

We treat every customer the way we would want to be treated: reliable workmanship, strong values, and real accountability. Our local specialists guide people through recovery with clear communication and daily support. Restoration starts here, and it starts with the people who do the work.

We are building the HR function this company deserves. Today, too much of HR is reactive: issues surface late, managers handle hard conversations without a playbook, and execution of processes varies from site to site. This role changes that.

The Director of Human Resources owns employee relations, compliance, and HR operations across our sites, and reports directly to the CEO. It is a hands-on seat with real authority: you will run the sensitive matters yourself, build the systems that keep them from recurring, and give leadership a clear-eyed read on people risk before it becomes a problem. If you want a role where HR is treated as a business function and not a paperwork department, this is that role.

HR operations you can trust. ADP runs clean, accurate, and on time. Onboarding, offboarding, performance, and leave standardized across sites, with room for how each location actually operates. Reporting leadership can act on.

Talent and team. Critical roles filled with a consistent hiring process. An HR team that is coached, developed, and clear on the standard — so the function does not run through one person.

Manager capability and culture. You translate leadership's direction into practices managers actually use. You coach people-managers through difficult conversations and performance issues so problems get handled early — and you are credible in the field, not just at headquarters.

Career path and retention. Development and implementation of a career path methodology that ensures a high retention of talent within the organization.

Culture ambassador. You are creative and assist with the implementation of initiatives that further the organization’s core values of SERVE, (Speed, Excellence, Relationships First, Vital Communication, Enjoyment) amongst our team members.

Employee relations. You are the company's senior-most resource for sensitive and high-risk matters — harassment, discrimination, misconduct, policy violations. You proactively identify and address employee relations risks before they escape, and when issues do arise, you handle them start to finish: fair, timely, well-documented, and legally defensible. You bring counsel in early when a matter warrants it, and you close the loop with everyone involved.

Compliance across every site. Multi-state wage and hour, classification, I-9 and E-Verify, personnel files, handbook and policy. You partner with Safety and Operations on OSHA recordkeeping, incident response, and return-to-work. You watch the law change and update practice before it becomes a problem.

You know the open ER caseload, the HR team, and the compliance posture. You have named the top people risks and installed a clear intake and triage…