IT Service Technician

Overview

GovCIO is hiring an IT Service Technician to provide onsite support for a federal customer. The position is located in Durham, NC and requires travel occasionally for site coverage.

• Provide on‑call support via Service Now ticketing system.
• Consult with support teams, help desks, customers and technical staff to resolve problems.
• Coordinate and perform operation and maintenance activities for networks and servers.
• Identify recurring problems and recommend steps to reduce severity or frequency.
• Install, troubleshoot and maintain a wide variety of products and equipment.
• Deliver services and solutions in technical support, systems refresh, software integration, and operations support.
• Provide onsite training for customer support personnel.
• Perform routine system maintenance, including hardware configuration and component replacement.
• Install operating system patches, upgrades via SCCM Software Center.
• Provide remote support for telework/home users and ensure VPN/Citrix functionality.
• Manage user relocation requests and ensure device encryption.
• Local on‑site cabling and support for enterprise network and security operation centers.
• Restart and replace defective network equipment as directed by enterprise networking.
• Assist users with mobile communication devices and provide tier‑2 hardware troubleshooting, OS reinstall, and device swapping.
• Assist with physical inventory and receiving/receipting property.
• Process computer equipment for disposal, ensuring all devices are fully wiped of information before leaving the facility.
• Troubleshoot system problems and assist in setting up presentation devices and video conferencing units.
• Support pre/post application releases, gather, analyze and report end‑user support trends, and assist tier‑1 Service Desk with answering user calls.
• Other duties as assigned.

• High School diploma with 0–3 years of experience (or commensurate).
• US Citizen.
• High degree of technical proficiency.
• Excellent problem‑solving skills and analytical abilities.

• Minimum 6 months experience troubleshooting Apple Macintosh software and hardware in a customer service role.
• Certification in Microsoft Operating Systems.
• Familiarity with SCCM remote resolution and remote software installation.
• CompTIA Network+.
• CompTIA A+.
• CompTIA Server+.
• CompTIA Security+.

Must be able to obtain and hold a Public Trust Clearance.

GovCIO is a team of transformers—people passionate about transforming government IT. We deliver innovative IT services and solutions that improve how government agencies operate and serve our citizens. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, including certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment
• Available to full‑time employees

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.