Lead Engineer, IT Support, Systems Engineer

Overview

Want to learn more about this role and Jobot? Follow our Linked In page. Salary: $120,000 - $130,000 per year.

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About Us:

We are a team focused on protection, clarity, and confidence for organizations. We deliver innovative solutions that simplify complexity, strengthen operational resilience, and empower businesses to move forward with certainty. We combine technology, strategy, and hands‑on support to help clients navigate evolving challenges, whether enhancing security, optimizing processes, or guiding critical decisions.

Our mission is to safeguard what matters most so our clients can focus on growth, innovation, and long‑term success. Our solutions are shaped by deep industry knowledge, a passion for problem‑solving, and a dedication to building lasting relationships.

Why join us? Employees thrive in a supportive, growth‑oriented environment built on purpose and innovation. The organization offers opportunities to develop new skills, work with modern technologies, and contribute to meaningful, high‑impact solutions. Collaboration is central to our culture—teams work closely, communicate openly, and support one another. Leadership is accessible, transparent, and committed to helping people succeed. With a stable foundation and forward‑thinking mindset, employees enjoy long‑term career potential, continuous learning, and the confidence that comes from doing work that truly matters.

Our work centers on annuities and life insurance. It focuses on data‑driven technology, outstanding customer experiences, and an entrepreneurial mindset that fuels innovation. Our culture is built on three core principles:
Get $#!+ Done, Do It with Moxie, and Have Fun.

Reporting to the Senior Manager, the Lead Engineer will design, develop, and maintain system software across CRM, CCM, vendor platforms, and cloud‑based solutions. This role involves creating technical solutions, guiding engineering teams, and partnering with developers, testers, and business stakeholders to ensure smooth execution throughout the software development lifecycle (SDLC). The Application Services team supports the Policy Administration platform and other configurable systems, including customer relationship management, data transport, and document generation services.

A strong candidate is an effective communicator who takes ownership, drives tasks to completion, and collaborates with business users, product owners, developers, testers, and deployment teams. Responsibilities include analyzing and reproducing technical issues, assessing upcoming changes, and providing informed recommendations to support product launches.

This position requires prior experience as a technical lead or similar IT role, along with demonstrated expertise in modern technologies. Familiarity with CRM, CCM, and MFT tools is highly preferred. The role is onsite in the Durham office three days per week.

• Design end‑to‑end technical solutions, develop the technology roadmap, and lead implementation efforts
• Evaluate system components, propose modernization strategies, and drive improvements
• Lead development teams in designing and implementing technical solutions
• Architect scalable, secure solutions using Node.js, React, AWS, and DynamoDB
• Manage vendor platforms such as Zendesk (CRM), Smart Com (CCM), and Axway (MFT)
• Lead full‑stack development and provide hands‑on technical guidance
• Build and optimize CI/CD pipelines and workflows using Bitbucket and automation tools
• Collaborate with cross‑functional IT and business teams to translate requirements into technical designs
• Review code, enforce engineering standards, and mentor developers
• Oversee end‑to‑end technical delivery, including planning, development, testing, and deployment
• Troubleshoot production issues and lead root‑cause analysis for application and integration systems
• Maintain documentation and ensure compliance with enterprise architecture and governance standards

• Bachelor’s degree in computer information systems, technology, or related field
• 8+ years of progressive software engineering experience, including database and application components…