ServiceNow Developer – Mid Level

Service Now Developer – Mid Level

Position Summary: Join STS as a Service Now Developer (mid level) responsible for designing, developing, and implementing technical solutions on the Service Now platform. This role requires expertise in Service Now development, configuration, and administration, with a focus on delivering robust applications and maintaining system performance. The ideal candidate will demonstrate strong problem‑solving skills, project‑management abilities, mentorship to other junior developers, and a commitment to excellence in service delivery.

Location: Aberdeen Training Facility (ATF) | Fort Bragg, NC | On‑site

Company Overview: STS is a Woman Owned Small Business (WOSB) that carries a passion for problem‑solving in support of today’s warfighters and government entities by providing Strategic Advisory and Program Management, C5

ISR Enterprise Architecture and Design, Cybersecurity, IT Services, and Service Now Solutions. Committed to innovation and excellence, STS integrates high‑end engineering services to deliver cost‑effective, nonproprietary software systems across mission‑critical operations.

• Design, develop, and implement technical solutions on the Service Now platform
• Lead and execute configuration, customization, and maintenance tasks
• Collaborate with stakeholders to gather and analyze requirements, propose solutions, and ensure alignment with business objectives
• Provide software coding and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third‑party software integrations, and custom application development
• Design and implement Service Now workflows, forms, reports, and dashboards
• Conduct system testing and performance tuning to maintain optimal system performance
• Provide technical leadership and mentorship to junior developers
• Ensure compliance with best practices, standards, and security measures
• Participate in periodic travel as required

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
• 3 years of experience in Service Now development, configuration, and administration
• Service Now Certified System Administrator (CSA)
• Proven ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines
• Experience in ITSM, ITOM, CMDB, HAM, SAM, Service Catalog, KM certifications and experience within the Service Now platform and working knowledge of those processes
• Strong analytical and problem‑solving skills, with the ability to effectively communicate technical concepts to non‑technical stakeholders
• Excellent written and verbal communication skills, with the ability to collaborate effectively across teams and levels of the organization
• Experience integrating Service Now with other platforms
• Create and maintain system design
• Proficiency in Microsoft Office Suite
• Periodic Travel
• Other duties as assigned

• Service Now Certified Application Developer (CAD)
• Experience with Service Now scripting (JavaScript, Glide API, Business Rules, UI Actions)
• Experience with Service Now Orchestration and Integration Hub
• Knowledge of ITIL framework principles and practices

• Top Secret with SCI eligibility (Required)

STS is a Woman Owned Small Business (WOSB) that carries a passion for problem‑solving in support of today’s warfighters and government entities by providing Strategic Advisory and Program Management, C5

ISR Enterprise Architecture and Design, Cybersecurity, IT Services, and Service Now Solutions.

STS is a forward‑thinking, responsive, and dedicated company bringing years of service and experience across the entire spectrum of mission support. STS supports the Department of War (Defense) and other government agencies by integrating high‑end engineering services to deliver nonproprietary, cost‑effective, and integrated applications and software systems.

SOFtact Solutions is an equal opportunity and affirmative action employer. We conduct all recruitment and hiring based strictly on individual merit, including qualifications, skills, and experience. We make employment decisions without the use of race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law as determinative factors or preferences.

We remain committed to our statutory affirmative action obligations regarding outreach and opportunity for Protected Veterans and Individuals with Disabilities.