Data Analyst

the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the creativity and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

The BD Pharmacy Automation Support organization manages remote services and supports BD customers worldwide. The Customer Support Center is responsible for delivering an exceptional customer support experience through consistent and timely issue resolution.

The Data Analyst plays a critical role in enabling data‑driven decision‑making across BD’s Services organization. This individual will be responsible for analyzing complex datasets, developing dashboards, and delivering actionable insights to support operational efficiency and critical initiatives. The role requires advanced technical proficiency, strong analytical skills, and the ability to collaborate effectively with multi‑functional teams including Services, Finance, HR, and Operations.

• Extract, transform, and analyze data from various sources, including CRM and IVR systems, to support business objectives.
• Design, develop, and maintain interactive dashboards and reports using Power BI to visualize key performance metrics and trends.
• Develop and maintain dynamic headcount models and workforce planning tools that support strategic resourcing decisions across Technical Support and related departments.
• Build and maintain data models to enable accurate forecasting, scenario analysis, and performance tracking.
• Collaborate with stakeholders to translate business requirements into technical solutions and actionable insights.
• Ensure data integrity and consistency across systems through governance and standardization efforts.
• Provide analytical support for leadership through ad hoc reporting, trend analysis, and KPI monitoring.
• Partner with program managers to evaluate ROI and assess the impact of service transformation initiatives.
• Prepare executive‑level reporting materials for operating reviews and strategic planning meetings.

• Experience with SQL and DAX for data manipulation required.
• Experience with Python for automation preferred.
• High proficiency with Genesys IVR platform and Sales Force CRM required.
• Detail‑oriented, pragmatic, and highly organized with the ability to think strategically while accomplishing tactically.
• Strong communication skills to convey technical concepts to non‑technical audiences required.
• Microsoft PBi Data Analyst Certification preferred.

• Bachelor’s degree in Data Science, Business Analytics, Statistics, Computer Science preferred; relevant experience will be considered in lieu of a bachelor’s degree.
• 3+ years of experience in data analytics or similar roles required, preferably within a healthcare or services operations environment.
• Solid experience in data modeling, visualization, and harmonizing disparate data sources required.
• Excellent written and verbal communication skills with the ability to simplify complex data for senior audiences.
• Ability to self‑manage priorities with guidance from Director of Technical Support.

• Must be flexible in working hours, with occasional availability for after‑hours business needs.
• Travel requirements up to 15%.

At BD, we prioritize on‑site collaboration because we believe it cultivates creativity, innovation, and effective problem‑solving, which are essential in the fast‑paced healthcare industry. For most roles, we require a minimum of 4 days of in‑office presence per week, while also recognizing the importance of flexibility and work‑life balance.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID‑19. In some locations, testing for COVID‑19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be…