Lead Engineer, Systems Engineer, IT Support

This Jobot Job is hosted by:
Adrionna Roy
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Salary: $120,000 - $130,000 per year

A bit about us:

We are a team built on the belief that protection, clarity, and confidence should be accessible to every organization. Our work centers on delivering innovative solutions that simplify complexity, strengthen operational resilience, and empower businesses to move forward with certainty.

With a foundation rooted in expertise and a forward-thinking mindset, we combine technology, strategy, and hands-on support to help clients navigate evolving challenges. Whether enhancing security, optimizing processes, or guiding critical decisions, we approach every partnership with integrity, transparency, and a commitment to excellence.

Our mission is simple: safeguard what matters most so our clients can focus on growth, innovation, and long-term success. Every solution we deliver is shaped by deep industry knowledge, a passion for problem-solving, and a dedication to building lasting relationships.

Why join us?

Employees thrive in a supportive, growth-focused environment built on purpose and innovation. The organization offers opportunities to develop new skills, work with modern technologies, and contribute to meaningful, high-impact solutions.

Collaboration is central to the culture—teams work closely, communicate openly, and support one another. Leadership is accessible, transparent, and committed to helping people succeed.

With a stable foundation and a forward-thinking mindset, employees enjoy long-term career potential, continuous learning, and the confidence that comes from doing work that truly matters.

Job Details

Sometimes a group of people comes together and creates something exceptional. They leave egos at the door, refuse to settle for the status quo, and stay resilient when challenges arise. They share a vision for the future and make an unspoken commitment to building it together. That spirit—collaborative, bold, and full of moxie—defines who we are.

Our work centers on annuities and life insurance. It may not sound flashy at first glance, which is exactly why we’re committed to doing things differently. We focus on data-driven technology, outstanding customer experiences, and an entrepreneurial mindset that fuels innovation. Our culture is built on three core principles:
Get $#!+ Done, Do It with Moxie, and Have Fun.

What We Are Looking For
Reporting to the Senior Manager, the Lead Engineer will play a critical role in designing, developing, and maintaining system software across CRM, CCM, vendor platforms, and cloud-based solutions. This role involves creating technical solutions, guiding engineering teams, and partnering with developers, testers, and business stakeholders to ensure smooth execution throughout the software development lifecycle (SDLC). The Application Services team supports the Policy Administration platform and other configurable systems, including customer relationship management, data transport, and document generation services.

A strong candidate is an effective communicator who takes ownership, drives tasks to completion, and collaborates closely with business users, product owners, developers, testers, and deployment teams. Responsibilities include analyzing and reproducing technical issues, assessing upcoming changes, and providing informed recommendations to support product launches.

This position requires prior experience as a technical lead or similar IT role, along with demonstrated expertise in modern technologies. Familiarity with CRM, CCM, and MFT tools is highly preferred. The role is onsite in the Durham office three days per week.

What You Will Do
Design end-to-end technical solutions, develop the technology roadmap, and lead implementation efforts
Evaluate system components, propose modernization strategies, and drive improvements
Lead development teams in designing and implementing technical solutions
Architect scalable, secure solutions using Node.js, React, AWS, and DynamoDB
Manage vendor platforms such as Zendesk (CRM), Smart Com (CCM), and Axway (MFT)
Lead full-stack development and…