Windows PC Technician

What to expect when you join Tantus, a Sikich Subsidiary

Team members at Tantus, a Sikich Subsidiary have a lot in common while also being part of a rich and varied group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We believe that through diverse perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth – for our clients, for ourselves and for our communities.

The professional services landscape continues to evolve. For Tantus, a Sikich Subsidiary, this means we have an opportunity to further cement our leadership position in this industry and continue to grow our organization in increasingly exciting ways. This growth is meaningful for every team member at our company because larger companies simply see more interesting client opportunities and can attract impressively talented individuals like you.

Through a dedicated focus on key business priorities and intentionally creating a rewarding employee experience, Tantus, a Sikich Subsidiary has developed into a highly regarded provider of professional services and a sought‑after employer of choice.

Do you want to work with other skilled and agile practitioners who thrive on challenge and growth? We believe everyone has untapped potential. That’s why we lead with vision and act fast, pairing deep expertise with practical solutions. Our teams cut through complexity and deliver real impact. It's our hope that you find more than just a job. At Tantus, a Sikich Subsidiary, you'll find optimism, clear insights and genuine warmth, without egos.

Are you ready to grow with us?

* This position will run until mid‑July with the possibility of extension. *

• This position requires the candidate to be on‑site 5 days a week in Durham, North Carolina.
• Assist customers with incident and service requests.
• Manage systems through the hardware lifecycle from deployment through decommissioning.
• Fulfill equipment requests. (New Hire, Lifecycle, Break/Fix, etc.)
• Maintain and report on hardware inventory levels.
• Work closely with the customer to recommend computer models and other hardware for purchase.
• Maintain a ready‑use supply of equipment for rapid request fulfillment.
• Point of delivery for all Mobile Devices (Cell Phones, iPads, MiFi’s)

• US Citizenship or Green Card holder with the ability to obtain and maintain a Public Trust
• This position requires the candidate to be on‑site 5 days a week in Durham, North Carolina.
• 1‑3 years of Windows PC support experience with experienced Tier 2 level support a plus
• Proficient in supporting use of Microsoft O365 suite of tools including Outlook, One Drive, and Teams
• Strong analytical and problem‑solving skills and ability to troubleshoot problems quickly
• Strong interpersonal and customer service skills
• Commitment to and compliance with the organization’s policies and procedures
• Excellent written and verbal communication skills

• Ability to work effectively with little supervision in cross‑functional teams
• Energy and passion to create new solutions and drive positive change
• Ability to work in a fast‑paced, team environment supporting 1600+ end‑user

• Experience providing support to a large (>1000) community of Windows PC users
• Documented Experience working in a scientific research environment is a plus
• Experience supporting both Windows and Mac platforms is a plus
• Experience documenting processes as Standard Operating Procedures (SOPs) and in a Knowledgebase format
• Experience supporting customer remote access via VPN and Citrix
• Working knowledge of Active Directory, GPOs, and local machine policies
• Working knowledge Bit Locker and Endpoint Security Tools
• Experience supporting user account information including rights, security, and systems groups
• Experience supporting mobile devices such as iPhones and iPads

In compliance with this state’s pay transparency laws, the maximum salary range for this position is $55,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors…