Lab Support Engineer

Lab Support Engineer 2

Durham, NC. Contract. Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities.

As a Lab Support Engineer 2, you will be responsible for:

• Deploying innovative solutions and infrastructure for the product development engineering team and supporting their needs in the product development life cycle.
• Partnering with various teams in product engineering to understand their needs for infrastructure and solutions and deploying hardware, installing, and configuring network, managing software, troubleshooting across the stack (hardware, OS, network, software).

You will:

• Be part of the Shared Services Lab Operations Engineering team.
• Partner with the Product Engineering team in creating and executing solutions for their requirements and needs.
• Be part of the team executing large projects and programs.
• Maintain and document processes needed in Lab Operations.
• Mentor other lab support technicians on various technologies.

• Deep knowledge of various hardware platforms, especially Dell Power Edge platform.
• Hands‑on experience in deploying hardware — rack, stack, cable, install and configure.
• Practical experience with scale‑out architecture, preferably installation, configuration, and troubleshooting.
• Hands‑on experience with networking products – Cisco, Arista, Dell switches.
• Experience in using ticketing tools like Service Now.
• Experience in enterprise infrastructure monitoring tools.
• Communication across various stakeholders.
• Great customer‑service skills – doing everything to help the customer to resolve the issue and finding RCA.
• Experience with Agile Scrum development process.
• Experience in using scrum at scale in shared services model.
• Experience to automate the deployments – preferably Infrastructure as Code.
• Knowledge and experience in building infrastructure automation.
• Knowledge and experience in using AI tools for monitoring infrastructure services.

• Ability to translate business needs into technical requirements.
• Creating workable solutions for complex scenarios.
• Mentor and train less experienced technicians.

If this role interests you and you’d like to learn more, click apply now and a recruiter will be in touch.