Senior Consultant Product Implementation

Job Summary

The role of the Senior Consultant, Product Implementation is to support hospital customers in achieving their business objectives by optimizing the utilization of Pharmacy Automation systems. This position provides leadership for installation projects and ongoing customer education. The position serves as the primary site liaison between the customer and other departments (Sales, Technical Support, Clinical Support) and coordinates resources for implementation and training.

• Responsible for coordinating the delivery of equipment, software, supplies, technical support and services to meet or exceed customer expectations.
• Plans and schedules all phases of installation project including site preparation, equipment delivery/installation, system set-up and testing, staff training, and completion of punch list items upon customer approval.
• Provides input during system design phase to optimize system configuration based on customer needs.
• Coordinates commissioning activities to ensure that systems are fully operational within planned timelines.
• Provides project status updates to management team throughout the entire process.
• Conducts regular conference calls to update hospital staff on progress made since last call and discuss upcoming milestones.
• Manages the inventory of spare parts and consumable supplies needed to support installations.
• Performs basic troubleshooting of installation related issues and collaborates with Technical Support Engineers on more complex problems.
• Assists sales department in closing new business by providing information regarding installation plans and scheduling for proposed implementations.
• Works closely with clinical specialist(s) to coordinate clinical cutover planning and execute go live procedures.
• Communicates regularly with Hospital Customer Service Department regarding billing, service agreements, and any financial arrangements.

• Bachelor’s degree required; engineering, computer science, or business administration preferred.
• Minimum of five years experience in product implementation, preferably in a healthcare technology environment.
• Experience managing large scale capital projects required.
• Ability to communicate effectively at all levels of the organization and strong interpersonal skills.
• Strong organizational skills and attention to detail required.
• Excellent written and verbal communication skills required.
• Demonstrated ability to establish priorities among numerous pressing tasks while retaining a positive attitude under stressful situations.
• Basic knowledge of computers, Microsoft Office Suite and internet applications.
• Ability to travel extensively (80%
  -100%) to implement sites across the US and internationally.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.