Technical Security Product Delivery Manager-Smart Access

JOB DESCRIPTION

Global Security | Technical Security Product Delivery Manager, Vice President

As the Smart Access Product Manager (APAC & Global Features) within Global Security’s Technical Security team, you manage the end-to-end lifecycle of the Smart Access platform.

• Collaborate with Global Security, Global Real Estate, and technical teams within Global Technology to design, develop, maintain, and implement integrated security solutions.
• Manage multi-million dollar projects, including planning, funding, execution, and closure. Track key milestones and deliverables, and prepare executive presentations for senior leadership.
• Oversee the configuration, maintenance, and administration of access control platforms and supporting hardware. Guide updates to job aids, operating procedures, and technical documentation.
• Provide data driven analytics and reporting to senior leaders within the Technical Security Department.
• Partner with Product Owners, senior management, and cross-functional teams to define and execute the vision, strategy, and roadmap for Smart Access, ensuring alignment with business and security needs.
• Lead the planning, development, and delivery of new features and regional customizations, leveraging agile methodologies and the firm’s AI product management and requirement generation tools.
• Build and maintain effective relationships with integration partners, regional teams, and vendors to support seamless operations and continuous improvement.
• Organize and present product initiatives, progress, and outcomes to management and the workforce, ensuring transparency and alignment.
• Oversee and coordinate the work of contingent workers assigned to Smart Access projects, ensuring quality and consistency in deliverables.
• Support compliance, audit, and evidence collection activities as required.
• Stay informed on industry trends, emerging technologies, and best practices to drive innovation within the Smart Access platform.

• Bachelor’s degree or equivalent experience in Computer Science, Engineering, or a technology-related field.
• 5+ years of experience in product management, technical security, or access control systems, within a large enterprise environment.
• Exceptional written and verbal communication skills, with professional presentation abilities.
• Proven ability to build and maintain effective working relationships with team members, stakeholders, and vendors.
• Demonstrated aptitude to multi-task, learn new technologies, and operate autonomously in high-pressure environments.
• Sound decision‑making, critical thinking, and intellectual curiosity to pursue innovative solutions.
• Experience implementing physical, technical, and administrative controls.
• Knowledge of physical security technology systems (Access Control, CCTV, Intrusion Detection), IT networking, and infrastructure design.
• Basic knowledge of SQL, SQL scripting, or related coding formats.
• Experience with agile development methodologies and AI‑driven product management tools.
• Familiarity with APAC regulatory environments, localization, and data privacy requirements.

• Experience managing or supporting Smart Access, OnGuard, Morpho Manager, or similar access control platforms.
• Experience overseeing contingent workers or external project teams.
• Exposure to mobile access, biometrics, or cloud‑based security solutions.
• Experience in a highly regulated environment or large, matrixed organization.

• Must be available to work on‑site from 8:00 AM to 5:00 PM, Monday through Friday, with flexibility to provide support during evenings and weekends as required.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include…