Vice President, Global AI Sales Specialists

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.

And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Define and scale a global AI sales motion that transforms how enterprise AI solutions are positioned, validated, and adopted across industries. This role connects business value with technical innovation, ensuring organizations realize meaningful outcomes from AI-driven customer experience orchestration. At Genesys, you will contribute to delivering empathetic, human-centered experiences at scale by aligning advanced AI capabilities with real customer needs.

You will lead a globally distributed organization of AI Sales Specialists and regional leaders, operating in a coordinated “two-in-a-box” model with AI Architects to drive business value articulation, technical validation, and successful customer outcomes. This role is accountable for global AI revenue contribution, pipeline creation, and execution across regions, while shaping how complex opportunities are developed and won.

Operating within a use-case-led and outcome-driven framework, you will help scale repeatable approaches that move customers from initial concept through prototype, pilot, and full production. You will engage with diverse teams, customers, and partners worldwide, fostering an inclusive environment where different perspectives strengthen innovation and decision-making.

This position offers the opportunity to influence global strategy, support the growth of a high-performing and inclusive organization, and play a key role in advancing AI adoption in customer experience.

• Define and execute the global strategy for AI and Experience Orchestration Sales Specialists aligned with growth objectives and AI market evolution
• Establish a unified operating model integrating Account Executives, AI Sales Specialists, and AI Architects into coordinated deal execution
• Own, scale, and drive adoption of the global “two-in-a-box” engagement model across AI Sales Specialists, AI Architects, Solution Consultants, and go-to-market teams, clearly defining ownership across business value articulation, use‑case framing, commercial strategy, and technical validation
• Enable joint account planning, coordinated deal execution, and shared success metrics including win rate, deal size, and AI adoption outcomes

• Own global AI revenue targets, pipeline creation, and performance across all regions
• Lead strategy for complex AI opportunities, including use‑case definition, executive alignment, and commercial structuring
• Partner with AI Architects to validate solutions through prototypes and scalable architecture
• Scale a prototype to pilot to production motion that accelerates adoption and expansion
• Increase win rates and deal velocity through disciplined deal orchestration

• Define and scale industry‑specific AI use‑case frameworks and repeatable sales plays
• Embed outcome‑based selling focused on business impact, return on investment, and transformation value
• Standardize executive‑level value articulation for CIO, CTO, and CXO stakeholders
• Connect AI solutions to measurable outcomes including efficiency, customer experience, and revenue impact

• Build and lead a global team of regional leaders and AI Sales Specialists
• Design the organization to align with market…