Customer Success Technical Leader; TAM : Splunk Core Platform, DoD​/INTEL

Position: Customer Success Technical Leader (TAM : Splunk Core Platform, DoD/INTEL)
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Meet the Team

As a Customer Success Platform Area TAM, you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You will be a Splunk expert and adept at understanding, adapting, and guiding our account teams and customers on how to best use our Platform.

Are you up for the challenge?

* Highly skilled and aligned to Splunk's Core licensed product, such as Enterprise and Cloud.

* Aligned to a specific Area to strategically support the Customer Success Executive, Technical Success Engineer, Solution Engineer, Solution Architect motions.

* Develop strong partnership with Sales/Customer Success roles to assist Area aligned customers with Value Realization. Activities include, but not limited to:

* Onboarding & Enablement - deliver workshops, prescriptive guidance/assistance, achieve onboarding milestones

* Proactively engaging Area aligned Technical Success Engineers to review and assess their account's health situation, with an emphasis on accounts that have telemetry risk signals and/or 6 months from renewal date.

* Proactively engaging Customer Success Executives on adoption/use case-related work opportunity.

* Proactively engage Area aligned CS/SE Management to ensure priority focus alignment and address risk accounts/area themes.

Customer Success Area TAM, you will:

* Be passionate about customers and deliver impactful solutions.

* Address organizations' complex technical challenges, proactively identifying and resolving issues before they impact the customer.

* Be a self-motivated Splunk expert eager to learn and adapt in a dynamic environment.

* Guide account team members and customers on optimal use of the Splunk Platform. Provide recommendations for a customer's overall technical health.

* Deliver strategic, case-based technical consulting (up to 90 days).

* Conduct research from various resources with the ability to consistently find answers to questions and solve complex technical problems.

* Gain agreement with account team members and customer decision-makers on the tangible value of proposed solutions.

* Deliver customer onboarding enablement-based workshops and achieve success milestones.

* Contribute to practice KPIs through process and collateral improvements, tool development, and implementation.

Minimum Qualifications

* Several years of experience administering and using Splunk Core (Enterprise/Cloud).

* Strong Splunk architecture, data onboarding, and Splunk Core product feature experience.

* Strong SPL (Search Processing Language) skills are essential.

* Solid experience in technical consulting or big-data analytics.

* TS/SCI Clearance

Preferred Qualifications

* Strong understanding of common enterprise applications.

* Statistical and analytical modeling skills are a plus.

* Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools.

* Hands-on experience with Splunk product implementation of focus and Splunk Cloud.

* Experience with cloud migration projects.

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $ to $ and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term…