Technical Support Professional - Ceph Storage

Introduction

The IBM Technical Support team is adding a support engineer to focus on specific customers in a technical account manager position with a background in Linux storage system administration and Opensource Ceph.

In this role, you will be focused on a small subset of Ceph customers and will be responsible for delivering an outstanding customer support experience for these customers.

You will be supporting these customers through support incidents, product documentation issues, security issues and updates, upgrade issues/questions and general product and use case queries.

You will grow to know the customers and their specific workloads and environments to ensure a white glove experience for these customers.

Your role and responsibilities

As a Technical Support Professional specializing in Ceph Storage, you will provide services to clients in support of the Ceph Storage software solutions. In the Technical Account Manager (TAM) role you will fulfill the following:

* Technical advisor for the customer that need help planning and deploying IBM Software successfully. TAM's serve as a consistent single point of contact for the customer as their technology needs evolve.

* TAM's partner with the customer to resolve potential problems before they occur, minimizing disruption and freeing the customer to focus on their key business challenges. TAMs help guide and advise technology strategy, mobilizing an extended team that will help the customer get the most out of their IBM products and solutions.

Required education

Associate's Degree/College Diploma

Preferred education

Bachelor's Degree

Required technical and professional expertise

* A background with Linux system administration through the CLI with at least 3 years experience.

* A background is software defined storage with at least 2 years experience.

* A background in the Opensource Ceph project with at least 2 years experience in administration and debugging issues.

Preferred technical and professional experience

* A background with Linux system administration through the CLI with at least 5 years experience.

* A background is software defined storage with at least 3 years experience.

* A background in the Opensource Ceph project with at least 3 years experience in administration and debugging issues.

* Experience in handling customer escalations and managing customer issues.

* Experience in project management

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

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